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15 Oct 2013  |  Asia Pacific
Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...
25 Jul 2013  |  Asia Pacific
Growth Stumbles as Global Economic Uncertainty Prevails
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...
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11 Apr 2013  |  Asia Pacific
Upswing in the Domestic Markets Propels Next Phase of Growth
The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms...
06 Feb 2013  |  Asia Pacific
Use of Enterprise Cloud Computing and Virtualization to Handle Massive Volume Data Drives High-performance Security Solutions
This research service looks at the Asia-Pacific network security market, which had a sluggish quarter, a typical occurrence at the start of the year. The market faced a decline from the previous quarter, but positive growth occurred year over year in Q1 2012. The demand for security technologies generally remained strong. One factor that contribute...