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21 Feb 2013  |  Europe
Banks Tighten their Budgets and Spending on ICT will Moderately Increase Over the Next Three Years
The economic uncertainty generated by the European sovereign debt crisis and the Third Basel Accord requirements have obliged European financial institutions to become cautious about new ICT investments and reduced their budget size. Frost & Sullivan has carried out extensive research to understand the current and future opportunities for ICT vendo...
16 Oct 2013  |  Europe
Robust Growth Despite Challenging Economic Conditions
This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent pe...
22 Oct 2013  |  Europe
Analytics Leads the Way for Growth in a Challenging Market
This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...
01 Oct 2013  |  Europe
The Drive Towards a Connected Society Begins with Next Generation Communications Network Rollout
This quantitative research service estimates the ICT spending by 14 industries in 26 European countries. This analysis provides a holistic top down view on which industries already have a high ICT spending pattern, which countries have the highest ICT spending, and which industries are prepared for smart transformation towards a connected society. ...
01 Oct 2013  |  Europe
Protection and Risk Mitigation from Targeted Cyber Attacks is Driving Market Growth
The managed security services market continues to experience double-digit growth rates and is expected to maintain its momentum for the next five years. The increasing sophistication of targeted attacks, limited IT budgets, and the rising complexity around regulatory compliance are all factors driving the growth of managed security services. Frost ...
24 Sep 2013  |  Europe
Expected Evolution of Cloud Adoption in the Retail, Manufacturing, and Energy/Utilities Sectors
Globally, enterprises are moving their IT infrastructure to the cloud, aiming to benefit from advantages of scalability and cost. However, the rate of adoption of cloud is varied with some sectors quick to implement the cloud and others choosing a more gradual approach. In this study, Frost & Sullivan discusses the pace of cloud adoption in 3 secto...
30 Sep 2013  |  Europe
The Role of ICT Solutions at the Household Level
This analysis investigates why the platform in the home is an important step to win in the smart home opportunity. It also highlights the opportunities for IT and Communications Technologies (ICT) industry as the smart home market evolves to fit in a connected world future. Frost & Sullivan believes that transformation in the energy industry will...
24 Oct 2013  |  Europe
Business Intelligence and Analytics to become the Top Investment Area for Energy Companies
Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...
22 Nov 2013  |  Europe
Cloud-based mPayments are Creating Immediate Business Opportunities for mPayment Service Providers
The value of transactions over mobile devices is predicted to grow exponentially over the next five years in Europe. The proliferation of tablets and smartphones are blurring the difference between the traditional online commerce and the mobile commerce markets. In-depth interviews with mobile network operators, card networks, financial institution...
10 Dec 2013  |  Europe
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