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This report reviews the dynamics of the current directory market, and then suggests several strategies that will assist operators to compete in this dynamic new consumer information market.

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This weeks SPIE defines the elusive configurable systems and flexible processes challenge, along with an analysis of the critical issues at play. The report explains why using a cloud-based business solution model is another way to meet the expectations of todays communications marketplace.

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20 Nov 2014  |  South Asia, Middle East & North Africa

The Managed Security Services (MSS) Market in the Gulf Cooperation Council (GCC) Countries

Hosted MSS and Cloud Services To Witness Strong Growth

The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...

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17 Nov 2014  |  North America

Professional Security Services in North America

Evasive Malware and Security Skills Shortages Create Demand

Professional cyber security services are value-added security advisory, implementation services, and technical services, such as assessment, benchmarking, design, planning, configuration, and incident response services. Key professional security services segments include security advisory, implementation services, and technical services. This repo...

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Despite significant challenges, the Internet economy is to remain a growth hotspot in Russia’s economic landscape—that is the easiest but most important conclusion one can make from this year’s press conference related to the results of the annual study of the Russian Internet Economy (2013–2014).

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14 Nov 2014  |  North America

Network Mediation: A Platform for the Future


This report is concerned with the real-time aspects of data collection and purpose-built analysis. And for that, the answer is mediation.

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10 Nov 2014  |  Europe

Analysis of the EMEA Hosted Contact Centre Services Market

Multi-channel Interface Solutions Help Address Business Needs to Improve Customer Experience

Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social medi...

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10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

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07 Nov 2014  |  North America

Going to the Edge with Security


In this SPIE, we examine an alternative approach of pushing security processing outward to the edge of carrier networks.

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In this SPIE, we evaluate the SDN reference architecture and its significance in communication service provider (CSP) networks. We take a close look at AT&Ts SDN-based Network on Demand offering and the value it provides to the company and to the market.

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