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10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

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25 Nov 2014  |  North America

2015 North America Video Conferencing Services Buyers Guide

What Decision Makers Should Know about Top Providers

The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...

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10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

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28 May 2014  |  North America

The Effect of Social Media on Communications within the Corporate Environment

Uncovering Usage Prevalence and Methods of Organizational Implementation

The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

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26 Feb 2014  |  Latin America

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...

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16 Jun 2014  |  Global

Analysis of the Global Subsea Equipment Market

With Advancements in Technology, Migration to Deep Waters is Increasing Steadily

With new fields being discovered in the offshore regions, the declining recovery rate, and production from ageing fields, solutions in the form of new technology are highly imperative. This research service examines opportunities in the global subsea equipment market. The market is divided into 3 segments: subsea production and processing equipment...

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20 Nov 2014  |  South Asia, Middle East & North Africa

The Managed Security Services (MSS) Market in the Gulf Cooperation Council (GCC) Countries

Hosted MSS and Cloud Services To Witness Strong Growth

The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...

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04 Feb 2014  |  Asia Pacific

Southeast Asia Automation Services Market

Benefits of Technological Upgrades would be Vital in Determining Automation Services Revenue

This study titled-Southeast Asia Automation Services Market discusses the revenue generated by the automation services across Southeast Asia. The companies covered in this study are all automation vendors(almost all of them being multinationals) and the objective has been to identify the major end users(projects currently in operation in each indus...

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24 Jan 2014  |  Asia Pacific

ANZ Automation Services Market

Upgrades and Safety Additions in the Mining Industry to be Vital to Automation Services Revenue

This study discusses the the revenue generated by automation services across ANZ. It forecasts revenue and the growth rates until 2018 and discusses the major end users and their contribution to automation revenue. The study also discusses the drivers, restraints, and the trends in the automation industry. Major end users that have been using the s...

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25 Jul 2014  |  Asia Pacific

Analysis of the Welding Equipment and Consumables Market in Thailand

Anticipated Investment in Infrastructure to Drive the Welding Market

This study deals with the major types of welding and the revenue generated by equipment manufacturers in Thailand. It provides information on key market participants, their market share, and latest projects, besides description of the drivers and restraints impacting the market in short, medium, and long terms. It also discusses important end-users...

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Showing 1-10 of 17