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22 Oct 2015  |  Europe

EMEA Contact Center Systems Market

Analytics the Only Bright Spot in a Declining On-Premises Market

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

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22 Jun 2015  |  Europe

Europe Contact Center Outsourcing Market

Technology Solutions to Drive Differentiation and Growth for BPO Providers

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

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17 Apr 2015  |  Europe

Analysis of the European Platform-as-a-service Market

The Need for Efficient Application Delivery Will Influence PaaS Growth

Platform-as-a-service (PaaS) offers cost and operational efficiency for enterprises and developers by providing templates and app development tools on a utility basis, thus enabling easy and innovative application development and delivery. Increased enterprise engagement at the application level, spurred on by the growth of the mobile industry, is ...

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15 Apr 2015  |  Europe

Analysis of the European Infrastructure-as-a-Service Market

Sustained Enterprise Cloud Migration Will Spur Double-digit Growth

Increased enterprise migration from on-premise IT services to hosted cloud services is expected to contribute to double-digit growth rates for the European Infrastructure-as-a-Service (IaaS) market. The market is constantly evolving, with providers updating their service portfolio to align with internal long-term cloud strategies and to gain a comp...

USD 4,950.00

USD 3,712.50 save 25 %

4 Item(s)