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01 Apr 2016  |  North America

Small Cell Operations: Tiny Footprint, Colossal Assurance Effort

All Aspects of Operations Must Align for Effective Small Cell Management

This report will review the state of the small cell market, assess what technologies are available, and identify those solutions that are still emerging. The report will also highlight some of the challenges to incorporating small cells into the wider network; then, examine the latest approaches to ensuring the most efficient and effective deployme...

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Hosted IP telephony (IP Centrex or hosted IP PBX) services refer to network-based voice services where all call control, voice switching, PBX functionality and network infrastructure related to service provisioning are owned, maintained and managed by a third-party. A hosted UCC solution involves the delivery of pre-integrated network-based applica...

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Frost & Sullivan defines the Unified Communications-as-a-Service (UCaaS) market as an integrated communications environment that combines/unifies voice, video, and text communications, delivered through hosted, cloud, and managed services. In this study we focus on the conferencing and collaboration services.

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Increasing activities on the Internet are driving the adoption of Web-centric business applications among enterprises in the Asia-Pacific (APAC). With the need to interact with customers via the Web interface in a safe and efficient manner to enhance business operations, enterprises are now beginning to pay greater attention to the security of thei...

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Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capab...

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As we move from the Internet of Things (IoT) through cloud computing, quantum computing, big data, NFC payment, brain-computer interfaces to the Internet of Everything (things, people, processes, and data), the network security spectrum is poised to become more challenging. Given the evolving and highly-dispersed threat landscape, the convergence o...

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Stratecast’s 5th annual survey explores the dynamics of a connected home based on communication services, network, telemetry, and home entertainment. Stratecast took a different approach to displaying this year’s survey data, which focuses on conveying data through graphics so that busy decision makers can quickly understand the connected hom...

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16 Mar 2016  |  Latin America

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

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08 Mar 2016  |  Latin America

Latin American Datacenter Services Market, Forecast to 2020

New Business Models Turn to Value Added Services to Combat Commoditization

Research Overview This Frost & Sullivan research service analyses the drivers, restraints, forecasts and trends in the datacenter services market in Latin America. It also studies the market share and provides a competitive analysis of the market. In this research, Frost & Sullivan's experts examine the datacenter services market in the following ...

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25 Feb 2016  |  Europe

European Machine-to-Machine Outlook, 2015

Improved Enterprise Understanding of Solutions to Push Uptake, Telcos to Target More Segments for M2M Connections

This research service updates the progress in machine-to-machine (M2M) opportunities from the telecom service providers perspective. There have been many new developments in the M2M space and the study takes stock of the service providers M2M strategies, as the market in Europe slowly progresses towards a broader spectrum of industries. The repo...

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