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28 Sep 2021  |  North America

North American Contact Center Buyers Guide, 2021

Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care

New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

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