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29 Jul 2015  |  Africa

Analysis of the South African Contact Centre Market

The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

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14 Feb 2013  |  Africa

West African Data Centre Market

Promising Uptake of Data Centre Services

This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...

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20 May 2014  |  Africa

Big Data Outlook in Africa

How are African Companies Deriving Value from Big Data?

Big Data solutions are emerging across Africa, driven by increased connectivity and Internet usage, the rapid proliferation of connected devices and the continued investment in Africa-specific innovations. However, the threat of data overload continues to challenge potential adoption as businesses are still struggling to pinpoint how best to moneti...

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19 Aug 2014  |  Africa

Overall Cloud Computing Market in South Africa and Kenya

Market Set for Exponential Growth as Enterprises Move to Outsource Services

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

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Frost & Sullivan has taken an indepth look at the various channel partner strategies utilised within the South African market. Slides 1 - 97 give the reader insight into the leading market segments within the country, as well as the leading players in each of these. The study demonstrates how different strategies are used and makes recommendations ...

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09 Jul 2009  |  Africa

South African Network Security Market

The South African network security market is in a stage of growth. Greater regulation, as well as increasing broadband penetration is expected to drive expansion of the market as a whole. This research report unpacks major forces and trends impacting on the market, provides forecasts of growth within the different solution segments, key customer v...

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This research service is an in-depth analysis of the IT infrastructure outsourcing market in Kenya. It features the most demanded services in the country per vertical sector, quantifies the market according to revenue and key market participants. It also gives regulatory analysis, main industry challenges, market drivers and restraints. At the end ...

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The research service presents a comprehensive analysis of the Nigerian IT Outsourcing Market. It includes key market forces impacting the market, market size in terms of revenues in terms of different service types and vertical sector contribution; key demand factors; opportunity analysis; competitive profiles and strategic recommendations for ex...

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The research service presents a comprehensive analysis of the South African Contact Centre Technology Market. It includes key market forces impacting the market, market size in terms of revenues and vertical sector contribution to total revenue; key technology trends; industry best practices, opportunity analysis; competitive profiles and strategi...

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24 Jun 2009  |  Africa

Nigerian Contact Centre Market

This research service explores the Nigerian contact centre market. This sector has just started its development with most call centres in operation for less than five years. There are already significant captive contact centres in place but this situation is slowly beginning to change with the introduction of more outsourced contact centre services...

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