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04 May 2012  |  Africa

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

Identifying Specific Opportunities Within the Two Sectors

The aim of this research service is to strategically analyse the South African business process outsourcing and contact centre market. It provides the current and future size of the market. The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associa...

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