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29 Jul 2015  |  Africa
The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market
To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...
19 Aug 2014  |  Africa
Market Set for Exponential Growth as Enterprises Move to Outsource Services
This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...
20 May 2014  |  Africa
How are African Companies Deriving Value from Big Data?
Big Data solutions are emerging across Africa, driven by increased connectivity and Internet usage, the rapid proliferation of connected devices and the continued investment in Africa-specific innovations. However, the threat of data overload continues to challenge potential adoption as businesses are still struggling to pinpoint how best to moneti...
14 Feb 2013  |  Africa
Promising Uptake of Data Centre Services
This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...