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07 May 2021  |  Asia Pacific

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

USD 4,950.00
07 May 2021  |  Asia Pacific

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

USD 4,950.00
13 Apr 2021  |  Asia Pacific

High Competitive Intensity Driving Malaysia’s Data Center Colocation Services Market

Adoption of Data-Intensive Technologies and Government Digitization Efforts Accelerate the Growth Pipeline for Colocation Services

Malaysia, considered one of the prime data center colocation markets in Southeast Asia, is poised to experience data center growth due to the high availability of resources and favorable government policies relating to data center infrastructure. The government and enterprises in the country are keen to increase data center services to promote digi...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Domestic Demand and Strong Offshore Opportunity Strengthens ASEAN Hosted/Cloud Contact Center Market, Forecast to 2026

Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments

The ASEAN contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contac...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities

Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ce...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Strong Domestic Demand Strengthens Greater China Hosted/Cloud Contact Center Market, Forecast to 2026

Scalability, Remote Working Capabilities, Improved Business Continuity will Drive Future Investments

The Greater China contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026

Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments

The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities for Hosted/Cloud Contact Centers

The ANZ contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026

COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

USD 15,000.00
17 Feb 2021  |  Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drive the South Korea Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities

The South Korea contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. ...

USD 4,950.00

Showing 1-10 of 792