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06 Jun 2012  |  Asia Pacific

Assessment of the Asia-Pacific Contact Center Market

Growth Momentum Continues for Contact Center Services in Asia-Pacific

This study is an assessment of the contact center market across six regions in APAC: Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It presents market sizing and forecasts in terms of number of contact centers, number of agents, as well as number of agent positions at an overall Asia Pacific level, as well as by reg...

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03 May 2012  |  Asia Pacific

Asia Pacific Contact Center Applications Market

APAC Contact Center Applications Market Returns to Positive Growth in CY 2010 After Sharp Decline

This study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications, providing the market sizing and market share by application and by country. Trends are also provided based on technology adoption and...

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The Asia Pacific (APAC) Managed Security Services (MSS) market recorded a modest growth of 6.1 percent on a YoY basis in 2009. The relatively sluggish market performance was mainly caused by the global economic slowdown, which resulted in enterprises becoming decidedly cautious and prudent with their spending in the IT arena.

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The Asia Pacific Contact Center Applications Market H1 2010, study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends ar...

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02 Feb 2011  |  Asia Pacific

Assessment of Asia Pacific Contact Center Market CY2010

Assessment of Asia Pacific Contact Center Market CY2010

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...

USD 18,000.00

USD 13,500.00 save 25 %

This research service examines the hosted contact center services market in the Asia Pacific region. Market sizing and forecasting is provided at an APAC level in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Profiles of key hosted vendors and service providers in the reg...

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This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. Market trends, sizing and forecasting are included for each region. Pricing and forecast trends are listed and market drivers and restraints are e...

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USD 18,750.00 save 25 %

The Asia Pacific Contact Center Applications Market CY 2009 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are...

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This research service analyzes the device management services either in a hosted model, where the equipment lies in the premises of the service provider or in a CPE-based model, where the equipment lies in the premises of the customer. In addition, it also includes security consulting/assessment services that is typically a part of the professional...

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18 Dec 2009  |  Asia Pacific

Asia Pacific Enterprise Telephony Markets Q2 2009

This APAC Enterprise Telephony Market Q2 2009 research service analyzes the Asia Pacific enterprise telephony markets for Q2 2009 across 14 Asia Pacific countries. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies and major...

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Showing 21-30 of 67