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26 Jul 2006  |  Asia Pacific

Asia Pacific Network Security Market Q1 2006

Expanding networks and increasing security threats are driving the growth in demand for network security solutions in Asia-Pacific. While the Firewall segment still dominates,emerging technologies such as SSL VPN and IDS/IPS are gaining firmer foothold in the continent as security technologies continue converging to provide end users with integrate...

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25 Oct 2006  |  Asia Pacific

Asia Pacific Network Security Market Q2 2006

Expanding networks and increasing security threats are driving the growth in demand for network security solutions in Asia-Pacific. While the Firewall segment still dominates,emerging technologies such as SSL VPN and IDS/IPS are gaining firmer foothold in the continent as security technologies continue converging to provide end users with integrate...

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This research service tracks the third party infrastructure hosting services market, or specifically, the co-location and managed hosting services provided by data centers in the Asia Pacific Region. The 11 countries/cities covered in this research are namely Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam of the ASEAN, Mainland ...

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12 Jun 2012  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 le...

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11 Sep 2012  |  Asia Pacific

Social Media in Customer Care - Asia-Pacific View

Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective

This research service examines the use of social media and social networking as channels for customer contact in the Asia-Pacific region. Key discussions are centered on insights into market trends as well as business challenges, drivers, and restraints. The service highlights contact centers and customer relationship management (CRM) vendors in th...

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16 Jan 2006  |  Asia Pacific

WAN Optimisation Controllers Market Dynamics

 

This study provides an overview the Asia Pacific Wan Optimisation Controller market for the period from 2004 to 2012, with 2004 as the base year.

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The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country....

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This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It reports the number of contact centers, agent seats and agents in these markets in CY2009. This research service contains the Executive Summary and the APAC Chapter of the Contact Center...

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21 Oct 2016  |  Asia Pacific

2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Solution Provider for Better Customer Experience

The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...

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9 Item(s)