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30 Jul 2019  |  Europe

Information Technology/Operational Technology (IT/OT) Security Convergence in the Smart Building Technology Market, Forecast to 2022

Digitalization and Cyberattacks driving adoption of IT/OT Security in Smart Buildings

Automation, IoT, and digitalization are rapidly changing, and enterprise operations and building operations have not made an exception either. Today, smart devices control building management activities including temperature control, access control, lighting control, communication, and safety systems in many enterprises. At the same time, such conv...

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06 Jul 2020  |  Europe

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

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04 Mar 2015  |  Europe

Game ChangersTechnologies Poised to Disrupt Industries

AI, General-purpose Autonomous Robotics, 3D Printing, Drones, and the Blockchain will Reshape Vertical Markets

Exponential growth over the next 10 years will drive technological advancement faster than at any other time in history. General-purpose autonomous robotics, artificial intelligence, the Blockchain, 3D printing, and drones will be the most disruptive technologies, whilst augmented and virtual reality will revolutionize daily interaction with our di...

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02 Jun 2015  |  Europe

Heat Map of Europes Real-Time CitiesProgress towards Commercialisation

Results of End-user Survey Conducted 1Q 2015

A true real-time city exploits its massive data repositories, its network and sensor infrastructure, and the expertise of its ICT partners in the pursuit of policy goals. Frost & Sullivans end-user survey explores how the early innovators are using big and/or open data to achieve these aims and ultimately to build a foundation for commercially-sus...

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28 May 1999  |  Europe

European Helpdesk Software Tools Markets

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25 May 2000  |  Europe

European CRM End-Users Study

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