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04 Apr 2019  |  Europe
Quantifying the Business Impacts of Consumer Trust in the Age of Normalized Data Breaches
In a time when major data breaches have become a routine feature of the news cycle, digital consumer trust is an intangible and highly consequential metric for any organization conducting business online. Much of an organization’s reputation rests on the extent to which customers in the marketplace trust an organization, and a data breach repres...
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21 Feb 2019  |  Europe
Navigating Digital Transformation in Contact Centers
The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...
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24 Jul 2018  |  Europe
17 May 2018  |  Europe
Enterprise-Grade Encrypted Voice and Instant Messaging
The use of encrypted voice and instant messaging technology has been increasing amongst enterprise and private individuals alike for several years. Unfortunately, much of the discourse about secure communications in the mainstream media has involved government arguments against the use of encryption in the private sector instead of focusing on why ...
17 Jan 2018  |  Europe
The Security Space Appears to be an Exciting Area for Innovative Fintech Companies, Biometrics and Blockchain Technologies Already Provide Strong Value to Fintech Companies
Fintech companies accelerate the digital transformation of the financial ecosystem. Banks and financial institutions have been forced to modify their strategic plans by speeding-up the launch of new digital products and services. In addition, many of them have embraced a cooperative approach with the fintech ecosystem, with a number of partnerships...
10 Nov 2017  |  Europe
The Application of Enabling Technologies will Underpin the Delivery of Disruptive Payment Services to Customers
Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...
25 Jul 2017  |  Europe
Commitment and Pragmatism Make Moscow a 'Must' on Smart City Innovation Watch-lists
This market insight is part of Frost & Sullivan's Real-time Cities Research Program. In recent years, it has become evident that cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. To become true real-time cities, they strive to do more than simply publish existing i...
05 May 2017  |  Europe
26 Providers in a World of Exponential Change
The highly competitive contact center outsourcing market in Europe faces many challenges. Even while enterprise decision-makers deal with a troubled economy, and seek to cut costs and improve service, it is sometimes difficult for them to differentiate between the services offered by competing providers and to determine what partnerships best suit...
19 Aug 2016  |  Europe
In June, the European Data Forum (EDF) 2016 brought together about 1,000 participants from almost 50 countries in Eindhoven, Netherlands to share and discuss ideas about the importance, proliferation, and uses of data in the global economy and society. Three parallel tracks saw senior and executive leaders deliver more than 40 presentations to a Bi...
04 Aug 2016  |  Europe
Retail Convergence: Augmenting Physical Retail and Introducing the Human Factor and In-store Experience into Online Retail
One of the dominant themes in the definitions of the concept of digital transformation is the improvement of the customer experience through the application of digital technology. Therefore, retailers are experimenting with innovative solutions to improve their businesses and provide enhanced customer value.