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Global markets are still reeling from the results of the historic referendum on 23 June 2016 that are likely to result in the exit of the United Kingdom (UK) from the European Union (EU). The decision will create a ripple effect across industries, with a significant degree of uncertainty with regards to possible repercussions. For the cloud and dat...

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Two years ago, when Interactive Intelligence announced PureCloud, I voiced concerns about how well the solution would be suited to European markets. Today, a number of my concerns have not been borne out, and Interactive Intelligence addressed others. The PureCloud product has evolved, and Interactive Intelligence has conceived a business model tha...

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15 Jul 2016  |  Europe

The Rise of the New Consumer

The new connected and demanding consumer forces retailers to reinvent their businesses. This phenomenon falls squarely within Frost & Sullivan’s Mega Trends research programme that covers an array of transformative, global forces that define the future of the world we live in through their far reaching impact on businesses, societies, economies, ...

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The burgeoning Internet of Things (IoT) has entered an intense period of power negotiations that will determine the winners and losers in this multi-trillion-dollar market. Commercial activity is building around a few pan-industry, mega-platforms (Exhibit 1), and hundreds of specialist and vertical-specific platforms clustered around them.

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For years, analysts and contact centre professionals have been talking about the obvious advantages of using video to deliver a more modern and refined customer experience. It has taken a long time for this idea to come to fruition, and video has mainly been used as a source of information for agents or as content assets to be shared with customers...

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Tactical thinking has traditionally been low in the pecking order of management concepts, as academics and consultants tend to preach the importance of strategic long-term thinking, hierarchical organising, and systematic execution. Vision and mission would inform strategy, and strategy determined tactics.

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14 Jun 2016  |  Europe

European Data Centre Services Market

Co-existence of Colocation, Managed Hosting and Cloud Services will Drive Providers to Adopt a Hybrid IT Approach

The convenience and cost efficiency of outsourcing enterprise IT infrastructure continues to drive demand for data centre services. In addition, the growth of cloud, content is a key source of growth particularly for colocation service providers. However, with the growing adoption of cloud services among enterprises, the growth dynamics of traditio...

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31 May 2016  |  Europe

Real-time Cities—Second Wave Cities

Coordination Challenges and the Opportunity of Needs-driven Technology Deployment in Brussels, Oslo, and Manchester

Cities are increasingly seeing an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. Differentiation, however, lies in the foundations they set in terms of data strategy, governance structures, and partnerships. Second wave cities and towns lack comprehensive funding for projects...

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Frost & Sullivan strongly believes that the world is about to cross the inflection point in the progress of artificial intelligence (AI). Breakthroughs in deep learning have dramatically improved computer vision, natural language processing (NLP), and robotic motion systems; AI is becoming a core part of the economy and society much more quickly th...

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26 May 2016  |  Europe

The Singularity Controversy

On 14 May 2016, Dr. Amnon Eden gave a lecture at London Futurists on the controversy around the potential of a singularity event. Eden is a computer scientist who specialises in software design and architecture, machine learning, and superintelligence.

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