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26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

USD 12,500.00

USD 9,375.00 save 25 %

21 Jan 2014  |  Europe

2011 European Consumers' Desirability and Willingness to Pay for Advanced Driver Assistance and Driving Dynamics Technologies

Consumers' Willingness to Pay for Driver Warning, Assistance, and Information Systems

The primary aim of this study is to evaluate European consumer perceptions, understanding, expectations, motivation, and willingness to pay for driver assistance systems and active safety features. Overall, European vehicle owners continue to rank reliability and safety as the most important features when choosing a new car. More than half of vehic...

USD 10,000.00

USD 7,500.00 save 25 %

01 Oct 2013  |  Europe

2012 European Fleet Managers' Willingness to Pay for FMS

Voice of the Customer Study

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), to understand the key feature and service expectations, to explore perceptions and willingness to pay for fleet telematics services, to examine vendor satisfaction and brand perceptions, and to look into vendor con...

USD 10,000.00

USD 7,500.00 save 25 %

01 Apr 2013  |  Europe

2012 European Customer Desirability and Willingness to Pay for Infotainment, HMI and Telematics Features and Services

Consumers' Willingness to Pay for Next-Generation Infotainment, App Concepts, and HMI Solutions

This customer research deliverable measures customer attitudes and perceptions regarding new generation infotainment, app concepts and HMI solutions. The demographic is comprised of European vehicle owners who intend to purchase a new vehicle within the next two years. Only qualified respondents, who met requirements set by a screening process prio...

USD 10,000.00

USD 7,500.00 save 25 %

31 May 2012  |  Europe

2010 Europe Consumer Attitudes and Perceptions Towards Sustainability, Environment and Alternative Powertrains

Diesel Powertrains to Maintain the Status Quo in Europe in the Short-to-Medium Term

The aim of this study is to understand consumers sustainability and environmental priorities in their lives and in their choice of vehicle. The study aims to determine consumer perceptions and attitudes towards different environmental and sustainability factors and evaluate the importance of each in determining the characteristics of the future po...

USD 12,500.00

USD 9,375.00 save 25 %

16 Mar 2012  |  Europe

Users' Experiences with Visual Collaboration Products and Services in the Business Context

Visual Collaboration Opportunities in France, Germany, and the United Kingdom

The study investigates European business users' preferences regarding information and communications products and vendors, as well as service and service providers. In particular, the study measures the awareness and usage of information and communications technology (ICT) products and services in France, Germany, and the United Kingdom; it identif...

USD 10,000.00

USD 7,500.00 save 25 %

14 Feb 2012  |  Europe

2010 European Consumers' Attitudes and Perceptions Towards Transmission Technologies

Transmissions to influence end consumers' perceptions of eco-friendly technologies.

This study offers the key findings from the 'voice of the customer' survey that highlights the end users perception of the different transmission technologies available in the market. It brings out the impact of the transmissions on emissions, on performance and, significantly, on the purchase of new vehicles, as perceived by the end user. The key...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 21-30 of 62