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01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, and computer vision. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry...

USD 950.00
17 Feb 2021  |  

Mega Trends Transforming the Internet-of-Things Market in Asia-Pacific

Growth Strategies for Telecommunications Providers' Beyond-connectivity Offerings Creating Growth Opportunities

The Asia-Pacific Internet-of-Things (IoT) market is expected to grow at a compounded annual growth rate of 25.8% between 2019 and 2026 to reach $436.77 billion by the end of the forecast period. The study sizes spending across the entire IoT value chain, comprising modules and sensing, connectivity, enablement platforms, system integration, and app...

USD 2,450.00

This TOE provides a snapshot on emerging cyber security solutions powered by IoT, Artificial Intelligence, and Machine Learning-based innovations that help companies protect from threats, data breaches, phishing attacks and defend against modern attacks residing within cloud, endpoints, and various network layers. Cyber Security TOEs mission is to ...

USD 950.00
02 Feb 2021  |  Global

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

USD 4,950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence (AI), machine learning (ML), and marketing automation. This issue focuses on the application of information and communication technologies in alleviating the challenges faced ...

USD 950.00
22 Jan 2021  |  Global

Leveraging Vertical and IoT Expertise Improves Outcomes for the Global IoT-Managed Services Market

Everything-as-a-Service (XaaS) Model Widens Adoption Options to Enhance Customer Experience

While Internet of Things (IoT) adoption is a strategic imperative, companies struggle with legacy infrastructure, connectivity, and implementation decisions. IoT providers can help companies advance IoT plans by using their expertise and portfolio of solutions. Instead of following a build-and-own approach, companies should opt for IoT-managed serv...

USD 4,950.00

This Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by cloud-, artificial intelligence-, and blockchain-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, endpoints, and various netw...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as smart buildin...

USD 950.00
23 Dec 2020  |  Global

Frost Radar™: Global Breach and Attack Simulation Market, 2020

Competitive Pressure from Adjacent Markets and Low Awareness of Breach and Attack Simulation Tools are Key Challenges for Vendors

Businesses embrace digital transformation initiatives, resulting in a dynamic network environment. Therefore, it is crucial to identify security vulnerabilities in real-time. Existing security technologies provide only a snapshot of security risks in the network, thereby providing ineffective risk reduction. Manual security testing approaches are...

USD 4,950.00

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