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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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16 May 2014  |  Latin America

Brazilian BPO and Contact Center Outsourcing Services Market 2014

Looking Forward to Alternative Site Locations and New Verticals to Serve

The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants.  However, small co...

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15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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17 Jul 2013  |  Latin America

Brazil's Contact Center Outsourcing Services Market 2013

Contact Centers Moving Beyond Traditional Customer Service

The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...

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30 Mar 2012  |  Latin America

Analysis of the Brazilian Contact Center Outsourcing Services Market 2011

The Evolution of the BPO CRM Industry

The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.

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29 Mar 2012  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The BPO CRM Industries’ evolution of Colombia and Peru

This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...

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26 Jun 2008  |  Latin America

Latin America Managed Security Services Markets

Managed security service Providers monitor and manage clients electronic infrastructure from their secure operating centers (SOC) in order to protect client data and communications from anomalies and attacks. Influential market catalysts include the high number of network security regulations companies are obligated to comply to, excellent cost-be...

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22 Feb 2008  |  Latin America

Latin America Network Security Markets

The network security markets in Latin America have been boosted since 2004 by the economic recovery of the Southern Cone, leveraged by the Argentinean recovery, and by the rapid expansion of IT markets in the Andean region, highlighting the Colombian market. Another very important market catalyst has been the heightening demand for mobility of the ...

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With the overall IT infrastructure outsourcing contracts decreasing in terms of scope and value, providers in the country are strongly approaching the market with advanced solutions with high margins in an attempt to bundle these services within current customers.

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Currently the Brazilian infrastructure outsourcing providers are facing a much more aware demand, with higher expectations and looking for concrete results that an infrastructure outsourcing project can bring to the companys business in terms not only costs but also efficiency. Parallel to this, the main providers in the market are more and more t...

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Showing 1-10 of 13