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25 Feb 2014  |  Latin America
Improving Business Productivity Quickly and at a Lower Cost
In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when comp...
13 Feb 2014  |  Latin America
Mobility and Video Drive UC&C in the Cloud
The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...
17 Jan 2014  |  Latin America
From a Nascent Market in 2013 to a Billion Dollar Industry in 2018
Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...