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16 Dec 2014  |  Latin America

Update on the Contact Center Outsourcing Markets in Latin America, 2014

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Lati...

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20 Feb 2014  |  Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

Domestic Business Drives Growth in a Highly Concentrated Market

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue...

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20 Feb 2014  |  Latin America

Contact Center's Customer Experience in Brazil

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management

The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has b...

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22 Jan 2014  |  Latin America

Hot Topic—M2M Status in Latin America

How to Reap the Potentials of M2M Communications: Invest, Partner, and Grow

With average mobile penetration above 120% in Latin America, carriers have turned their attention to machine-to-machine (M2M) as a new revenue source. This study analyzes the current status and future outlook of the cellar M2M connectivity segment in key Latin American markets (Argentina, Brazil, Chile, Colombia, Mexico, and Peru). It analyzes new ...

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20 Jan 2014  |  Latin America

Hot Topic—Data Communications Market Trends in Latin America

Case Studies of Top Participants and the Role of Value-added Services

This research study analyzes market trends for data communication services in Latin America. Value-added and Internet technology services provided over data communications networks are identified and examined, and growth opportunities are provided. Further, this study analyzes the main case studies in Latin America of the following major participan...

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Showing 41-45 of 45