Display search results for ** instead (45 products)

Showing 31-40 of 45

26 Feb 2014  |  Latin America

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...

USD 10,000.00

USD 7,500.00 save 25 %

26 Feb 2014  |  Latin America

Hot TopicInternet of Things (IoT) World Forum in Barcelona

Cisco Event Analysis

During October 2931, 2013, Cisco hosted the Internet of Things (IoT) World Forum in Barcelona, Spain. This 2 and a half-day event was designed for the official launch of IoT globally, and its focus was to explore the size of the opportunity in key market verticals. This Hot Topic summarizes this event and offers analysis regarding the role of the ...

USD 1,500.00

USD 1,125.00 save 25 %

26 Feb 2014  |  Latin America

Analysis of the Brazilian Cloud Computing Market

Current Scenario and Future Outlook on Cloud Computing in Brazil

In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...

USD 1,500.00

USD 1,125.00 save 25 %

25 Feb 2014  |  Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Improving Business Productivity Quickly and at a Lower Cost

In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when comp...

USD 2,450.00

USD 1,837.50 save 25 %

24 Feb 2014  |  Latin America

Analysis of the Colombian Cloud Computing Market

Government Action and Service Provider Presence to Inspire Confidence

Colombia hosts one of the most interesting markets for cloud computing in Latin America, with several ICT providers investing by building new datacenters and forging strategic partnerships with strong local participants. This study details the current scenario and future perspectives of the cloud computing market in Colombia, presenting the 2012 ma...

USD 1,500.00

USD 1,125.00 save 25 %

20 Feb 2014  |  Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

Domestic Business Drives Growth in a Highly Concentrated Market

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue...

USD 1,500.00

USD 1,125.00 save 25 %

20 Feb 2014  |  Latin America

Contact Center's Customer Experience in Brazil

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management

The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has b...

USD 1,500.00

USD 1,125.00 save 25 %

Unified communications as a service (UCaaS) is gaining traction in the Latin American enterprise space. During 2013, a small number of carriers began going to market with UCaaS and achieved some client wins. Those already offering UCaaS claim that growth prospects are very good and are convinced that this is the path to follow. There is still much ...

USD 1,500.00

USD 1,125.00 save 25 %

13 Feb 2014  |  Latin America

Unified Communications and Collaboration (UC&C) in the Cloud in Latin America

Mobility and Video Drive UC&C in the Cloud

The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...

USD 2,450.00

USD 1,837.50 save 25 %

22 Jan 2014  |  Latin America

Hot Topic—M2M Status in Latin America

How to Reap the Potentials of M2M Communications: Invest, Partner, and Grow

With average mobile penetration above 120% in Latin America, carriers have turned their attention to machine-to-machine (M2M) as a new revenue source. This study analyzes the current status and future outlook of the cellar M2M connectivity segment in key Latin American markets (Argentina, Brazil, Chile, Colombia, Mexico, and Peru). It analyzes new ...

USD 1,500.00

USD 1,125.00 save 25 %

Showing 31-40 of 45