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25 Sep 2015  |  North America

Enterprise Data Storage Market Insights

Future Technologies and Trends Will Drive Market Growth

This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...

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22 Jan 2015  |  North America

Profiling the Back Office Workforce Optimization Market

Powerful Tools to Unleash Hidden Productivity and Improve the Customer Experience

This Frost & Sullivan market insight provides the reader with an overview of and an introduction to the emerging Back Office Workforce Optimization (BOWFO) market. It defines BOWFO and how it works, and discusses the benefits of its use. It also analyzes market drivers and restraints in evolving BOWFO solutions. Finally, it profiles a few key compe...

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Performance analytics are significant contributors to contact center performance improvements. This market insight discusses four approaches for performance improvement, namely, Performance Management, Speech Analytics, Operational Analytics, and Self-Service Analytics. It also provides an overview of the vendor marketplace and the products offered...

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This Market Insight discusses the business case for e-Learning applications in the Contact Center. It also includes an overview of the vendor marketplace and profiles of some leading vendors.

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21 Apr 2006  |  North America

World Smart Card Platforms

The smart cards platforms market is primarily dependant on the smart cards market. In recent years the smart cards market has seen very good growth because of which the platforms market has also grown significantly. This report looks at the trends across the entire platforms market and also the trends in four of the major platforms namely Java Card...

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16 Jun 2005  |  North America

U.S. Federal Government IT & Telecom

The Federal IT Market Forecast, FY 2004-FY 2012 is a comprehensive analysis of the federal market for information technology. Produced by Frost & Sullivan as part of its US Government IT & Telecom Service, this study provides vendors and other interested parties with a detailed view of federal spending and market forecasts for the next seven years....

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31 Mar 2005  |  North America

North America CRM Analytics Markets

Frost & Sullivans CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, si...

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31 Mar 2005  |  North America

North American CTI Software Markets

This research service covers the North American Computer Telephony Integration (CTI) software market in great detail. A forecast is provided from 2005 through 2010, and market share is provided for each of the major vendors in the market. Profiles are provided for major CTI software vendors. The report also covers the major trends in the market and...

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03 Nov 2004  |  North America

U.S. Interactive Voice Response Markets

This study covers market and technology trends and provides market sizing and forecasts for the U.S. Interactive Voice Response market.

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Showing 1-10 of 41