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14 May 2020  |  North America

Zero Trust—What is it and How to Implement?

Associated Best Practices and Vendors

The Frost & Sullivan report presents the concept of Zero Trust Architecture and best practices for CISOs. A Zero Trust Network (ZTN) is based on the basic principle of “never trust, always verify”. ZTN is a model or guiding design principle. It is an overall strategy and framework to prevent unauthorized access, contain breaches and reduce t...

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24 Apr 2020  |  North America

Addressing the Experience Delivery Gap

A Sine Qua Non for Making CX an Organization-wide Priority

Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...

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27 Apr 2020  |  North America

COVID-19: THE AFTERMATH

Finding Growth Opportunities in the Heavily Impacted Customer Experience World

COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unp...

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15 Nov 2002  |  North America

Virtual Private Network Services in Latin America

The increasing awareness of the benefits of VPNs within Latin America are expected to lead those companies with existing legacy infrastructure to progressively migrate those to more flexible IP VPN configurations. This is especially true in light of business priorities to reduce communication costs and optimize network resources, coupled with the f...

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30 Sep 2005  |  North America

APO - End User Survey

This end-user survey provides insights needed to pursue the business application end of the contact center marketplace. Included is end user buying preferences on analytics, quality monitoring and workforce management applications along with future spending plans and summary remarks.

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02 Dec 2019  |  North America

The Implications of Sharply Declining Prices for the CDN Industry

Data Shows Pricing On Very Large Deals is Down to an All-time Low of $0.001 Per GB Delivered

With customers having so many different CDNs to choose from, both regionally and globally, and the ease of use of switching between multi-CDN vendors, media delivery simply isn’t a sticky product. Media delivery pricing continue to fall and since CDNs are not able to make up for the lower price based on additional traffic volume on a consistent b...

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02 Dec 2019  |  North America

CenturyLink’s Strategic Acquisition of Steamroot

Streamroot Is A CDN provider With An Underlying P2P Technology

CenturyLink’s acquisition is motivated by improving the performance for viewers of live events and day/date content releases to reduce buffering and failed starts during peak hours and catch up TV. Streamroot leverages a software-based mesh network and a deterministic data science methodology, providing device awareness to ensure that consumers h...

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02 Dec 2019  |  North America

The Future Growth Prospects of Fastly After Its IPO in 2019

The Challenge Over the Next Five Years Will Be Scaling Its Network, Revenue and Customer Base

Fastly has the potential to become a $500M company in 3 years and hit $1.5B in revenue within 10 years, while also increasing margins in the 70% range. All of the market trends and data points to a big growth opportunity for companies like Fastly over the next few years as more customers demand greater flexibility and better performance across thei...

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02 Dec 2019  |  North America

Adobe’s Partnership with Veriskope Revives AMS and RTMP SDK

AMS and RTMP Were Products That Were Ahead of Their Time and are Headed For a Revival

With interactive video and communication the core part of services such as Twitch, eSports and online betting, Adobe Media Server and RTMP may be headed for a revival. Following an agreement with Adobe, a company called Veriskope plans to sell, support, upgrade, and enhance the Adobe Media Server (AMS), the RTMP SDK and several related video produc...

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19 Nov 2019  |  North America

English Proficiency is the New Black

The BPO Nearshore Growth Accelerator

This Frost & Sullivan Market Insight presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies: Alorica,...

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