Display search results for ** instead (12 products)
23 Dec 2014  |  North America
Customer Engagement in Retail and Consumer in Europe and North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
USD 12,500.00
USD 9,375.00 save 25 %
15 Oct 2014  |  North America
Customer Engagement in Government and Education in Europe and North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
USD 12,500.00
USD 9,375.00 save 25 %
10 Oct 2014  |  North America
Customer Engagement in Healthcare in Europe and North America
Healthcare Vertical
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
USD 12,500.00
USD 9,375.00 save 25 %
05 Aug 2014  |  North America
The Future of IT in the Manufacturing IndustryUnited States and Europe
An End User Perspective
The main research objective is to measure the current use and future decision making behaviour toward information technology (IT) within the manufacturing sector. Overall, companies from the manufacturing industry are avid users of many enterprise and communications technologies. They are the top users of consumer and business grade softphones, uni...
USD 12,500.00
USD 9,375.00 save 25 %
04 Aug 2014  |  North America
Customer Engagement in Communications in Europe and North America
The Current and Future Communications Vertical
The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...
USD 12,500.00
USD 9,375.00 save 25 %
04 Aug 2014  |  North America
Customer Engagement in Financial Services in Europe and North America
The Current and Future Financial Services Vertical
The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...
USD 12,500.00
USD 9,375.00 save 25 %
04 Aug 2014  |  North America
Customer Engagement in Manufacturing in Europe and North America
The Current and Future Manufacturing Vertical
The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...
USD 12,500.00
USD 9,375.00 save 25 %
09 Jul 2014  |  North America
High Security Risk Technologies Impacting IT Decision MakersUnited States and Europe
Opportunities for Network Security Technologies Providers
The overall research objective of this research was to measure the current use and future decision-making behavior toward information technology (IT), specifically network security technologies. Cloud computing is expected to grow rapidly across verticals and tablet usage is on the rise in the workplace. Both create a greater security risk in the o...
USD 12,500.00
USD 9,375.00 save 25 %
23 May 2014  |  North America
The Future of IT in the Healthcare Industry from an IT Decision Maker Perspective
Healthcare Opportunities in the United States and Europe.
The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web...
USD 12,500.00
USD 9,375.00 save 25 %
18 Apr 2014  |  North America
Future of Cloud Computing Technologies in Enterprises in the United States and Europe
Opportunities in the 5 Key Markets from a Customer Perspective
The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...
USD 12,500.00
USD 9,375.00 save 25 %
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