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In this Market Insight, Frost & Sullivan examines how NAC platforms are used to control end-user network access, help with compliance, provide security, and set policy controls in different market verticals and use cases. However, before making more precise statements about how NAC platforms are designed to help specific businesses and vertical mar...

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28 Sep 2021  |  North America

North American Contact Center Buyers Guide, 2021

Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care

New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

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09 Oct 2014  |  North America

Internet Commerce 2014: The Giant Awakens

 

This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.

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This report reviews the dynamics of the current directory market, and then suggests several strategies that will assist operators to compete in this dynamic new consumer information market.

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This report provides telemetry on consumer spending for communication services (the consumer wallet), and explores the dynamics that are moving to change both the nature as well as the size of that wallet. The message is clear; consumer spending is not keeping up with inflation, and, in fact, is declining on an inflation-adjusted basis. As this rep...

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Stratecast explores the underlying consumer preference driving this evolution to the new dual play. This report will be of interest to consumer communication service and over the top service decision makers.

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In this paper, we will examine the latest net neutrality ruling; in particular, its focus on non-discrimination. We will, then, look at the record to determine how the impact of this notion has played out so far, and how it will likely evolve over time. Since the impact of net neutrality is much more extensive than simply influencing broadband acce...

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06 Mar 2013  |  North America

Latin American Mobile Services Markets Outlook I, 2012

Data to Drive Mobile Services as Voice Market Reaches Saturation in Latin America

This research service covers the state of the Latin American mobile services market, examining the industry landscape, country market facts, drivers and restraints for growth, trends and forecasts, as well as regulatory issues for the region. The market is further divided into six country segments which include: Argentina, Brazil, Chile, Columbia, ...

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29 Jan 2013  |  North America

Latin American Broadband Services Markets

Market Consolidation into Major Telco Groups to Drive Competition Regionwide

This study covers the state of the latin american broadband services markets, examining drivers and restraints for growth, pricing, technologies, legislation, demand and geographical trends. Following from these, market growth for regional and country segments are forecasted (Including Argentina, Brazil, Chile, Colombia, Mexico and Venezuela). In ...

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19 Mar 2014  |  North America

Latin American Fixed Broadband Services Markets

Competition from Triple and Quadruple Play Drives Adoption

This study focuses on analyzing new trends in the fixed broadband services market in Latin America. It also provides market size and forecast for revenues and lines in service for the entire region as well as the important countries in the region such as Argentina, Brazil, Chile, Colombia, Mexico, and Venezuela. There is further analysis on the bas...

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