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10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

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28 May 2014  |  North America

The Effect of Social Media on Communications within the Corporate Environment

Uncovering Usage Prevalence and Methods of Organizational Implementation

The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

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26 Aug 2015  |  North America

2015 Europe Contact Center Outsourcing Buyers Guide

Negotiating a Changing Landscape

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 ...

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27 Oct 2014  |  North America

Mobility and Its Impact on Industrial Environments

Domestic Growth and Demand for Process Innovation in NA Stimulates Growth of Mobility Market

This Micro Boom study focuses on the emerging and growing impact of mobility in industrial environments. Integration and constant development of the networking, processing, and software application technologies is crucial for growth of the industrial smart devices market. The study analyzes how the growth of embedded modules will drive the smart mo...

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02 Mar 2015  |  North America

Analysis of the Global Industrial Air Compressor Market

Rising Need for Clean Air in Applications such as Food Packaging to Drive Growth

This research service analyzes current and future trends in the global air compressor market across industries. The analysis is based on end users and product types segmented by rotary, reciprocating, and centrifugal compressors. Market drivers and restraints as well as key challenges and their impact over time are discussed. This research outlines...

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20 Dec 2006  |  North America

Contact Center Outsourcing End-User Survey

This end-user survey presents adoption statistics for the contact center outsourcing market. Future outsourcing plans and preferences are also discussed. The results are based on a web-based survey conducted by Frost & Sullivan.

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This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excludi...

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The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed dow...

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29 Jun 2011  |  North America

North American Contact Center Systems Market

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

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14 Dec 2007  |  North America

North American Contact Center Applications Markets

This research study provides market size, market share, forecasts and breakdown of the North American contact center applications market by application, contact center size, and industry vertical.

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