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01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, and computer vision. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry...

USD 950.00
17 Feb 2021  |  

Mega Trends Transforming the Internet-of-Things Market in Asia-Pacific

Growth Strategies for Telecommunications Providers' Beyond-connectivity Offerings Creating Growth Opportunities

The Asia-Pacific Internet-of-Things (IoT) market is expected to grow at a compounded annual growth rate of 25.8% between 2019 and 2026 to reach $436.77 billion by the end of the forecast period. The study sizes spending across the entire IoT value chain, comprising modules and sensing, connectivity, enablement platforms, system integration, and app...

USD 2,450.00
17 Feb 2021  |  Asia Pacific

Domestic Demand and Strong Offshore Opportunity Strengthens ASEAN Hosted/Cloud Contact Center Market, Forecast to 2026

Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments

The ASEAN contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contac...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities

Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ce...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Strong Domestic Demand Strengthens Greater China Hosted/Cloud Contact Center Market, Forecast to 2026

Scalability, Remote Working Capabilities, Improved Business Continuity will Drive Future Investments

The Greater China contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026

Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments

The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities for Hosted/Cloud Contact Centers

The ANZ contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ...

USD 4,950.00
17 Feb 2021  |  Asia Pacific

Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026

COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

USD 15,000.00
17 Feb 2021  |  Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drive the South Korea Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities

The South Korea contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. ...

USD 4,950.00

Showing 1-10 of 3631