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17 Feb 2016  |  Europe

Top European BPO Providers in Customer Engagement, 2015

Amidst Shifting Corporate and Consumer Cultural Dynamics, Role of Millennials and Brand Strategies will be Key to Excelling in Rapidly Transforming Customer Contact Landscape

WThis Market Insight examines the BPO providers in Europe that were recognized by Frost & Sullivan as skillfully negotiating this changing customer contact landscape throughout 2015: Atento, SNT Deutschland, Teleperformance, Transcom, and Webhelp

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09 Apr 2015  |  Europe

The Monthly DisruptThe 20 Most Disruptive Stories of the Month

Monthly Disrupt for March

Every week, in our Weekly Disrupt blog, we identify the top 10 most disruptive stories of the week and score each one from 1, not disruptive at all to 10, truly disruptive. The Monthly Disrupt is part of the Connected Industries Disrupt Series. This market insight explores the 20 most disruptive stories of the month. In March, healthcare, transpor...

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28 Oct 2014  |  Europe

Dynamic Open Data

The Tidal Flow of Europe's Real-time Cities

In the connected age, the flow of data through cities is becoming a key contributor to global competitiveness. European cities are taking advantage of public funds to experiment with open access to data and to assess the monetization potential for selected sources. Although estimating the full value of data in the public sector is difficult, govern...

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Showing 11-20 of 123