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26 Aug 2013  |  Europe

Finding and Retaining Profitable Customers: Insights from the Telecommunications Industry

Finding and Retaining Profitable Customers

Telecom service providers are poised to deliver a positive Customer Experience (CE) if they mobilize their resources to enhance their Customer Understanding (CU) and act on this enhanced understanding to transform their key business processes (such as trouble to resolve, time to market, and lead to cash). Innovation needs to be institutionalised in...

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22 Jul 2013  |  Europe

Ensuring Seamless M2M Services

 

 

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15 Jul 2013  |  Europe

Exploring Huawei's Smart City Vision

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