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10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

USD 10,000.00

USD 7,500.00 save 25 %

10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

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USD 7,500.00 save 25 %

28 May 2014  |  North America

The Effect of Social Media on Communications within the Corporate Environment

Uncovering Usage Prevalence and Methods of Organizational Implementation

The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

USD 10,000.00

USD 7,500.00 save 25 %

26 Feb 2014  |  Latin America

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...

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USD 7,500.00 save 25 %

20 Nov 2014  |  South Asia, Middle East & North Africa

The Managed Security Services (MSS) Market in the Gulf Cooperation Council (GCC) Countries

Hosted MSS and Cloud Services To Witness Strong Growth

The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...

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USD 7,500.00 save 25 %

29 Dec 2014  |  Asia Pacific

Asia-Pacific Distributed Denial of Services (DDoS) Protection Market 2013

Increased Number of Volumetric and Sophisticated DDoS Attacks Drive the Market

The Distributed Denial of Service (DDoS) protection solution market continued to gain greater traction among organizations in Asia-Pacific (APAC) during 2013, as it experienced a strong growth of 28.6% on a year-on-year (YoY) basis. Increased number of DDoS attacks on government agencies and organizations across countries in APAC, during 2013, resu...

USD 13,500.00

USD 10,125.00 save 25 %

02 Jul 2014  |  Global

2014 Global Smart Card Forecaster

The Banking and Payment Market Will Continue Driving Growth

The increasing demand for EMV-compliant cards continues to be a major driver for the smart card industry. The migration to the EMV standard in China, and soon in the United States, will provide an opportunity for smart card vendors to compensate the  low revenue growth rate of the SIM card market. The government and ID and transportation markets a...

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USD 7,500.00 save 25 %

29 Jan 2013  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...

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USD 7,500.00 save 25 %

23 Sep 2013  |  Latin America

Latin American Contact Center Systems Market 2013

Mexican Market and Analytics Excel Despite a Challenging Year

This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...

USD 10,000.00

USD 7,500.00 save 25 %

10 Apr 2013  |  Asia Pacific

Asia-Pacific Distributed Denial of Service (DDoS) Protection Market

Growing High-profile Attacks Drive the Market

The distributed denial of service (DDoS) protection market continued to gain growing awareness among enterprises and service providers in Asia-Pacific, as it recorded a healthy 25.2 percent growth rate in 2011 on a year-on-year (YoY) basis. As increasing publicized attacks on governments and high-profile organizations such as Google, eBay, and Amaz...

USD 13,560.00

USD 10,170.00 save 25 %

Showing 1-10 of 44