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Showing 11-20 of 38

28 May 2014  |  North America

The Effect of Social Media on Communications within the Corporate Environment

Uncovering Usage Prevalence and Methods of Organizational Implementation

The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

USD 10,000.00

USD 7,500.00 save 25 %

23 May 2014  |  North America

The Impact of Social Media on Internal Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

USD 10,000.00

USD 7,500.00 save 25 %

18 Feb 2013  |  North America

The Impact of Social Media within the Internal Corporate Environment

Use of Companies' Own Social Media Tools is Growing

This research service examines the use of social media in the U.S. corporate environment based on a survey conducted in 2012. Individuals use social media on a personal level more than as a part of the workplace, but enterprises are increasingly using social media as they begin to understand the benefits. While external use of social media is more ...

USD 10,000.00

USD 7,500.00 save 25 %

26 Dec 2012  |  North America

Evolving IT Security Trends and Challenges Within Todays Organizations

IT Decision Makers’ Perspective

The customer research study investigates the IT security trends and challenges within todays organizations. In particular, it investigates deployment status of a variety of solutions, it explores which security solutions are being outsourced to managed security service providers (MSSPs), and it aims to understand the top security priorities within...

USD 10,000.00

USD 7,500.00 save 25 %

26 Nov 2012  |  North America

Impact of Social Media on External Communications in the U.S. Corporate Environment

The Implications of Social Media Use on External Communications

The customer research study investigates the use of social media by individuals and organizations. Individuals use social media on a personal level more often than as a part of the organizations for which they work. Organizations, on the other hand, are increasing their usage as they begin to understand social media benefits, such as lower expenses...

USD 10,000.00

USD 7,500.00 save 25 %

03 Oct 2012  |  North America

2012 Customer Contact Experience BenchmarksConsumer Electronics Retailers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1863. Compani...

USD 10,000.00

USD 7,500.00 save 25 %

28 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksTelecommunications Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=2156. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

27 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksMulti-Channel and Cross-Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for various industries across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=...

USD 10,000.00

USD 7,500.00 save 25 %

26 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksOnline Travel Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the online travel industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1665. Companies b...

USD 10,000.00

USD 7,500.00 save 25 %

25 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksUtility Providers Industry

Assessing the Customer Contact Experience in the United States

The objective of this research service was to assess customer contact experiences in telephone-live agent and interactive voice response (IVR), e-mail, Web site chat with live agent, and Web site self-services. This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and custo...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 11-20 of 38