Display search results for ** instead (38 products)

Showing 21-30 of 38

03 Sep 2012  |  North America

North American Contact Center Systems Market

Analytics to Lead the Way for Growth

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

USD 12,000.00

USD 9,000.00 save 25 %

20 Aug 2012  |  North America

Customer Contact Experience BenchmarksPC Manufacturers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1760. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

24 Apr 2012  |  North America

2011 Global Social Media in the Medical Devices Industry

Medical Devices Professionals Speak on Social Media

This studys research objective is to gauge social media usage within the medical devices industry. The data was collected in October 2011, using web-based surveys. The sample consisted of 170 medical devices professionals from the United States and Europe. Personal use of social media for professional purposes is quite high among employees of th...

USD 10,000.00

USD 7,500.00 save 25 %

30 Dec 2011  |  North America

Customer Contact Experience Benchmarks - Airline Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the airlines industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=567. Companies benchmarked ...

USD 10,000.00

USD 7,500.00 save 25 %

30 Dec 2011  |  North America

Customer Contact Experience BenchmarksBanking Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the banking industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1527. Companies benchm...

USD 10,000.00

USD 7,500.00 save 25 %

29 Dec 2011  |  North America

Customer Contact Experience BenchmarksHealth Insurance Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the health insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1157. Com...

USD 10,000.00

USD 7,500.00 save 25 %

29 Dec 2011  |  North America

Customer Contact Experience BenchmarksAuto Insurance Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the auto insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1232. Com...

USD 10,000.00

USD 7,500.00 save 25 %

27 Dec 2011  |  North America

Customer Contact Experience Benchmarks - Telecom, Cable, and Satellite Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the telecommunication industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1389. Companies be...

USD 10,000.00

USD 7,500.00 save 25 %

27 Dec 2011  |  North America

Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for health insurance, auto insurance, banking, airlines and telecom industries across the following contact channels: live agent phone, IVR, email, chat, and web self-service. A web-based survey meth...

USD 10,000.00

USD 7,500.00 save 25 %

07 Dec 2011  |  North America

2011 United States Corporate Use of Social Media

The Implication of Social Media at Different Corporate Levels and Environments

This studys research objective was to gauge the usage trends of social media within a business context in the U.S. companies. The data was collected in May 2011, using web-based survey. The sample consisted of 2,006 users of social media technologies. Social media has already solidified its position in the business environment. Nearly 80 percent ...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 21-30 of 38