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10 Nov 2016  |  North America

Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

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10 Nov 2016  |  North America

Customer Experience Strategies

Linking Customer Delight with Operational Efficiencies

This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining opera...

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09 Nov 2016  |  North America

Hearing and Acting on the Voice of the Customer

Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab

Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...

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08 Nov 2016  |  South Asia, Middle East & North Africa

IT Revolutionizing Indian Smart Cities, Forecast to 2020

Huge Investments in Infrastructure and Smart Technologies in the Next 5 Years to Create a Simple, Efficient, and Transparent Platform for Citizens and

With the emergence of Smart Cities and enabling technologies, authorities and other stakeholders will start exploiting new solutions to connect sensors, meters, social media, government Web sites, and other services/products to improve the efficiency of daily city operations relating to governance and citizen services. As many as 100+ companies wil...

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07 Nov 2016  |  Global

Outlook for New Business Models and Consumer Driven Strategies in Digital Consumer Lifestyle

Striving for New Business Models Built on Trust

Frost & Sullivan defines a digital consumer lifestyle as one that includes the traditional services consumed at home, at work, within a city, and mobility. A set of connected lifestyle services, such as banking and financial payments, retail, social networking, and education occur across these 4 domains. The emergence of a digital lifestyle means ...

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26 Oct 2016  |  North America

Intelligent Solutions for Successful Selling

Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling

Sales intelligence (SI) solutions provide sales reps with customer insights (including context and timing) in order to close more sales in less time. SI, then, helps to turn prospects into customers, and create and build customer relationships. SI is offered standalone and in many products, notably prospecting and sales acceleration software, and w...

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25 Oct 2016  |  Global

In-vehicle Payments

An Innovative Approach Creates New Retail Avenues and Revenue Streams with Personalized Services

Financial institutions have identified in-vehicle payment as a fantastic opportunity to expand their footprint in online payment solutions by leveraging tokenization and check-out payment services. This is not an easy task as car manufacturers are reluctant to open up access to the vehicle’s infotainment system in order to retain control of the q...

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21 Oct 2016  |  Asia Pacific

Asia-Pacific Network Security Market Q2 2016 Tracker

Strong Market Traction Drives by Rapid Evolving Advanced Cyber Attacks Landscape

The Asia-Pacific network security market recorded a YoY growth of 10.5% in Q2 2016, with Service Provider and Government segments exhibiting sturdy growth. As cyber attacks have become more sophisticated (such as ransomware and advanced persistent threats), enterprises are looking for a security solution that provides a more holistic and specific v...

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18 Oct 2016  |  Asia Pacific

Asia-Pacific Network Security Market Q1 2016 Tracker

Concerns over Targeted and Ransomware Attacks Driving the Market Growth Momentum

The Asia-Pacific network security market recorded a YoY growth of 10.4% in Q1 2016 with a strong demand particularly from Service Provider and Government segments. The consolidation trend in the industry will continue to create more driving forces for the market growth, as many organizations and enterprises are now looking at integrated platforms f...

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18 Oct 2016  |  Global

Unveiling the Top Global eCommerce Business Models

Tailoring the Business Models to Turn Shoppers into Customers and Nurture Omnichannel Presence

By 2020, there will be over 5 billion internet users, with over half of them accessing the internet over handheld tablet devices, and 80 billion connected devices worldwide. The digital transformation of personal entertainment as well as shopping is gathering pace, with the rapid rise in the volume of commerce from mobile platforms. There is a rapi...

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Showing 11-20 of 59