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22 Jul 2016  |  Latin America

The Latin American Path to the New Way to Work

Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization

This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...

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20 Jul 2016  |  North America

Brazil and Mexico Mobile Device Management Market

As Mobility Continues to Grow, so do Opportunities in MDM

The Brazilian and Mexican mobile device management (MDM) market reached $45.8 million in revenue in 2015. The Latin American market is in a nascent phase compared to other regions such as North America and Europe, presenting opportunities for new entrants, investments, mergers and acquisitions (M&As), and for existing integrators to increase their ...

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20 Jun 2016  |  North America

Enabling 911 Emergency Response

Public contact centers or public safety answering points (PSAPs) are moving from basic 911 and enhanced or E911, noted for caller location tracking and number reporting, to Next Generation 911 (NG911). NG911 is a standards-based, IP emergency communications infrastructure that supports integrated voice, text, data (including Internet of Things [Io...

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02 Jun 2016  |  North America

Maximizing the Human Resource

Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies

North America’s employers are facing a double-edged sword. The strengthening economy is generating new business that is prompting many of them to hire more workers. But as the economy and businesses grow, so too may labor costs as a result of stiffer competition for quality staff. And what of productivity? Consequently, employers are looking to...

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01 Jun 2016  |  North America

Ensuring an Excellent Omnichannel Retail Experience

Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key

Today’s customers are not just going online or into stores to shop. They are going omnichannel: ordering online and picking up in-store, as well as having items delivered to their stores. They also are “showrooming” and “webrooming” on their mobile devices. While the retail industry has talked about providing excellent omnichannel custo...

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12 May 2016  |  Europe

Mega Trends in the European Software Industry, 2016

Savvy Consumers Motivate Development of New Technologies, Augmented eLearning, Blockchain and Consumer Micro-income Streams on Fast Track

Frost & Sullivan has identified key trends for the European software industry based on its recent study “The Top 16 Predictions for 2016.” The dramatic shifts highlighted throughout the prediction categories all involve a key theme—change driven by Mega Trends. The study provides a trend analysis on each prediction in the market that is expe...

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09 May 2016  |  Africa

African Cloud Computing Market Outlook

Strategic Partnerships Between International Cloud and Local ICT Providers Increases, BFSI Offers Highest Growth Potential in South Africa, Kenya, and Nigeria

This research service provides an analysis of the cloud services market across Africa. The market trends in the key African markets of South Africa, Kenya, and Nigeria are analyzed and compared with global trends. This research service includes company profiles of leading cloud providers in the 3 countries and the strategies they employ. This resea...

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04 May 2016  |  Latin America

Brazil Omnichannel Strategies, Forecast to 2021

Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

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20 Apr 2016  |  North America

Big Data and Analytics in Customer Service, 2016

Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers

The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies enga...

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11 Apr 2016  |  Europe

Convergence of Artificial Intelligence (AI) and the Finance Industry

Robo-trading, Robo-advisors, Consumer Smart Wallets, Insurance, and Fraud Analytics Set the Stage for Massive Disruption

It is difficult to understand what is happening in the field of artificial intelligence (AI). New developments seem to happen weekly, and vendors use different words to describe their products. Within financial services, some companies use the term Big Data analytics while others use machine learning technologies or artificial intelligent agents. T...

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Showing 31-40 of 59