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09 Nov 2020  |  North America

Top Takeaways from Frost & Sullivan’s Customer Contact Virtual

How Businesses Successfully Overcame COVID-19 Challenges

Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

USD 2,450.00
04 Nov 2020  |  North America

Desktop-as-a-Service Market Powering a Post-Pandemic Workforce

Growth Opportunities in the Desktop-as-a-Service Market

In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) services to enable remote work for employees that need it. By enabling employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...

USD 2,450.00
08 Jun 2020  |  North America

Helping Businesses Accelerate Their Cloud Journeys in the Post-COVID-19 Era

Growth Opportunities for Cloud and Managed Services Providers

In the fast-paced global economy, a successful business must be an agile business—one that can anticipate and respond quickly to changing economic, regulatory, and market conditions. However, no one anticipated the COVID-19 pandemic, which has tested just how agile companies are. With no time to gather data, consider options, install systems, or ...

USD 2,450.00
14 May 2020  |  North America

Zero Trust—What is it and How to Implement?

Associated Best Practices and Vendors

The Frost & Sullivan report presents the concept of Zero Trust Architecture and best practices for CISOs. A Zero Trust Network (ZTN) is based on the basic principle of “never trust, always verify”. ZTN is a model or guiding design principle. It is an overall strategy and framework to prevent unauthorized access, contain breaches and reduce the...

USD 1,500.00
27 Apr 2020  |  North America

COVID-19: THE AFTERMATH

Finding Growth Opportunities in the Heavily Impacted Customer Experience World

COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unp...

USD 1,500.00
24 Apr 2020  |  North America

Addressing the Experience Delivery Gap

A Sine Qua Non for Making CX an Organization-wide Priority

Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...

USD 1,500.00
14 Mar 2020  |  North America

Countering Pandemic, Remote Working Gets Wider Acceptance and May Be the New Norm

How COVID 19 is accelerating adoption of collaboration tools and overall shift of mindset

The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemente...

USD 1,500.00
05 Mar 2020  |  North America

Selling Mobile Worker Apps in the Small and Mid-sized Business (SMB) Sector, U.S. and Europe, 2020

SMBs are a Driving Force Behind Mobile Worker Applications Growth

This study examines current and near-term SMB (small and mid-sized business) demand for mobile worker software applications. It also profiles a subset of mobile worker app providers that are successfully reaching the SMB sector and identifies future growth opportunities in this market. The information contained in this study allows mobile worker a...

USD 1,500.00
20 Feb 2020  |  North America

Wireless Carrier Strategies and Opportunities in the North American Mobile Workforce Apps Market, 2020

Leveraging the App Reseller Role to Sell Adjacent Services, Improve Positioning, and Decrease Churn

This study examines wireless carrier strategies in today’s North American mobile workforce apps market. The information contained in this study allows wireless carriers to benchmark their mobile worker app efforts against those of their peers. This study should also help mobile workforce app developers identify potential reseller partners. Frost...

USD 1,500.00
03 Feb 2020  |  North America

OTT Service Providers Have Yet to Figure Out How to Achieve Service and Monetization Parity Across Traditional and Online Broadcasts

No OTT Services Achieving Service and Monetization Parity on Traditional and Online Broadcasts

Content services are most beloved when they offer delightful, consistent, cross-device OTT experiences, which are at par with conventional live, linear managed experiences. While Tier-1 services such as Comcast and others are coming closer to this idea in the US, the overall problem is far from solved. Even a decade after Netflix and Hulu first beg...

USD 1,500.00

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