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27 Jul 2021  |  Global
Continued Demand for Secure Remote Workforce to Ensure Transformational Growth of the APAC Network Security Market
The APAC network security market saw a healthy YoY growth of 19.7% in Q1 2021, indicating a strong recovery from the YoY decline of 7.3% Q1 2020 as a result of the COVID-19 pandemic. The network firewall segment remained the biggest technology segment and is likely to continue driving the overall network security market. Though 2020 saw a spike i...
26 Mar 2021  |  Global
CX-driven Innovative Solutions Create New Growth Opportunities
Connecting with customers has become challenging with the vast number of purchasing options at their fingertips. Digital experiences such as shopping online, searching web portals for deals, checking out customer review sites, and using mobile loyalty apps are just a few digital experiences that are commonly used and enjoyed today. They can help bu...
02 Sep 2020  |  Global
Gain a 360 Degree Perspective on Critical Success Factors
The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...
USD 1,350.00 save 10 %
17 Mar 2020  |  Global
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
USD 1,700.00 save 15 %
21 Nov 2019  |  Global
Integrated, Automated, and Low-Latency Operations are Essential for 5G Security
5G represents a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will deliver a potent combination of network capabilities and flexible options for network deployments, servic...
USD 1,275.00 save 15 %
07 Jun 2019  |  Global
New Business Models and Enhanced Customer Engagement Critical for Insurers to Retain Relevance and Competitiveness
Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...
12 Mar 2019  |  Global
Three CX Trends Heading into 2019
As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy h...
06 Mar 2019  |  Global
Revenue-generating Business Models
The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...
11 Feb 2019  |  Global
The Convergence of IoT, Artificial Intelligence, Augmented Reality and Virtual Reality will Transform the Future of Work
The convergence of technologies is reshaping the future of the workplace, workforce and work processes. Today, technologies with different applications and advantages are integrating with one another to maximize the benefits provided to users. Adoption of such technologies is therefore changing human behaviours in both the physical and virtual sp...
31 Dec 2018  |  Global