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16 Sep 2015  |  Asia Pacific
Analysis of the Asia-Pacific Contact Center Applications Market
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...
USD 25,000.00
USD 18,750.00 save 25 %
28 Oct 2014  |  Asia Pacific
Asia-Pacific Contact Center Applications Market, 2013
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
USD 25,000.00
USD 18,750.00 save 25 %
25 Jul 2013  |  Asia Pacific
Asia-Pacific Contact Center Applications Market, 2012
Growth Stumbles as Global Economic Uncertainty Prevails
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...
USD 25,000.00
USD 18,750.00 save 25 %
21 Nov 2012  |  Asia Pacific
Asia-Pacific Contact Center Applications Market, 2011
Achieved Double-digit Growth Despite Concerns of Overall Economic Slowdown
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on techn...
USD 25,000.00
USD 18,750.00 save 25 %
30 Jul 2012  |  Asia Pacific
Asia-Pacific Contact Center Services Market - Opportunity Landscape for Channels
IP Migration and Technological Expertise Requirements Bolster Market Growth
This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea, and ASEAN. Market trends, sizing, and forecasts are included for each region. In addtion to pricing and future trends, market drivers and restraints are exa...
USD 25,000.00
USD 18,750.00 save 25 %
03 May 2012  |  Asia Pacific
Asia Pacific Contact Center Applications Market
APAC Contact Center Applications Market Returns to Positive Growth in CY 2010 After Sharp Decline
This study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications, providing the market sizing and market share by application and by country. Trends are also provided based on technology adoption and...
USD 25,000.00
USD 18,750.00 save 25 %
20 Nov 2010  |  Asia Pacific
Asia Pacific Hosted Contact Center Services Market CY 2009
This research service examines the hosted contact center services market in the Asia Pacific region. Market sizing and forecasting is provided at an APAC level in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Profiles of key hosted vendors and service providers in the reg...
USD 25,000.00
USD 18,750.00 save 25 %
This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. Market trends, sizing and forecasting are included for each region. Pricing and forecast trends are listed and market drivers and restraints are e...
USD 25,000.00
USD 18,750.00 save 25 %
21 Oct 2010  |  Asia Pacific
Asia Pacific Contact Center Applications Market CY 2009
The Asia Pacific Contact Center Applications Market CY 2009 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are...
USD 25,000.00
USD 18,750.00 save 25 %
14 Dec 2009  |  Asia Pacific
Asia Pacific Contact Center Applications Markets CY 2008
The Asia Pacific Contact Center Applications Markets CY2008 study covers 8 application segments, namely, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Outbound Systems (OB), Call Monitoring Systems (CM), Workforce Management Systems (WFM), Speech Technology (ST) and Multimedia Systems (MM)...
USD 25,000.00
USD 18,750.00 save 25 %
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