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09 Oct 2014  |  North America

Internet Commerce 2014: The Giant Awakens

 

This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.

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This report reviews the dynamics of the current directory market, and then suggests several strategies that will assist operators to compete in this dynamic new consumer information market.

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This research provides insight into the network security service-delivery platforms employed by MSSPs--The number of platforms employed by each MSSP; Ranking of each network security platform; Ranking of each platform vendor; Keys to success for network security platform providers with MSSPs.

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15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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How CSPs will safely and strategically manage access to their network assets is the focus of this report. This report will also review recent advances in SDN development that bring the industry closer to its goal of enabling innovation through asset exposure. Deployments and partnerships around API management, as well as the role of open source and...

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This report examines the general trends in consumer spending, and provides insights into the future of communication services spending. It will be of special interest to network operators as well as communication policy makers.

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In this paper, Stratecast examines the state of content access and delivery in the consumer market, examines the needs expressed by consumers, and then reviews some of the new tools being delivered to this market. It will be of interest to service providers and those companies delivering technology to them.

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In this analysis, Stratecast examines the perceptions of todays cloud adopters and non-adopters, as revealed through the 2014 Frost & Sullivan Cloud User Survey. Understanding the perceptions will help cloud service providers hone their services and marketing messages to encourage growth among those already in the cloud camp, and make smart decisi...

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