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04 Sep 2020  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

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20 May 2019  |  Asia Pacific

Australia and New Zealand (ANZ) Managed Security Services Market, Forecast to 2022

Lack of In-house Cybersecurity Skills Drives MSS Adoption

In 2017, the MSS market in the ANZ region recorded a growth of 13.5%. Australian companies are increasingly witnessing cybercrimes, making the region one of the most targeted the Asia-Pacific region. Ransomware and phishing attacks are the most frequent, and governments are now looking at the growing number of cyber incidents as a major area of con...

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20 May 2019  |  Asia Pacific

ASEAN Managed Security Services Market, Forecast to 2022

Lack of In-house Cybersecurity Skills Drives MSS Adoption

Demand for MSS continued to quickly increase among ASEAN countries as the market grew significantly by 18.6%, on a YoY basis. Though investment in security measures for better security protection and risk management continued to increase, organizations in ASEAN faced growing challenges in security operations due to shortage of professionals and dom...

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20 May 2019  |  Asia Pacific

Greater China Region (GCR) Managed Security Services Market, Forecast to 2022

Lack of In-house Cybersecurity Skills Drives MSS Adoption

The Greater China MSS market maintained its double-digit growth of 18.3% on a YoY basis in 2017. The market was strongly driven by the introduction of new cybersecurity laws and guidelines from local authorities. Stricter compliance has put enterprises under greater pressure to meet specific requirements. More enterprises were looking for third-par...

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20 May 2019  |  Asia Pacific

Japanese Managed Security Services Market, Forecast to 2022

Lack of In-house Cybersecurity Skills Drives MSS Adoption

In 2017, the Japanese MSS market witnessed a healthy growth of 7.6% on a YoY basis. The Japanese market continued to be the largest contributor in APAC, accounting for 32.3% of the market share in the APAC region. CPE-based management/monitoring service (MMS) segment contributed to a majority of the share in 2017, with a YoY growth of 6.6%. While ...

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20 May 2019  |  Asia Pacific

South Korean Managed Security Services Market, Forecast to 2022

Lack of In-house Cybersecurity Skills Drives MSS Adoption

The South Korean MSS market witnessed a growth of 7.8% in 2017. Though cloud MSS has been available since 2016, large enterprises adopted it at a higher rate in 2017. End-user verticals, such as manufacturing, government, service providers and others, such as retail, gaming, and broadcasting led the adoption of MSS in 2017. The South Korean MSS m...

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02 May 2019  |  Asia Pacific

Greater China Hosted/Cloud Contact Center Market Update, Forecast to 2024

Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

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USD 4,455.00 save 10 %

02 May 2019  |  Asia Pacific

Indian Hosted/Cloud Contact Center Market Update, Forecast to 2024

Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

USD 4,950.00

USD 4,455.00 save 10 %

02 May 2019  |  Asia Pacific

Japanese Hosted/Cloud Contact Center Market Update, Forecast to 2024

Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

USD 4,950.00

USD 4,455.00 save 10 %

02 May 2019  |  Asia Pacific

ASEAN Hosted/Cloud Contact Center Market Update, Forecast to 2024

Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

USD 4,950.00

USD 4,455.00 save 10 %

Showing 1-10 of 19