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As we move from the Internet of Things (IoT) through cloud computing, quantum computing, big data, NFC payment, brain-computer interfaces to the Internet of Everything (things, people, processes, and data), the network security spectrum is poised to become more challenging. Given the evolving and highly-dispersed threat landscape, the convergence o...

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Stratecast’s 5th annual survey explores the dynamics of a connected home based on communication services, network, telemetry, and home entertainment. Stratecast took a different approach to displaying this year’s survey data, which focuses on conveying data through graphics so that busy decision makers can quickly understand the connected hom...

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Increasing activities on the Internet are driving the adoption of Web-centric business applications among enterprises in the Asia-Pacific (APAC). With the need to interact with customers via the Web interface in a safe and efficient manner to enhance business operations, enterprises are now beginning to pay greater attention to the security of thei...

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Hosted IP telephony (IP Centrex or hosted IP PBX) services refer to network-based voice services where all call control, voice switching, PBX functionality and network infrastructure related to service provisioning are owned, maintained and managed by a third-party. A hosted UCC solution involves the delivery of pre-integrated network-based applica...

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26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

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Frost & Sullivan defines the Unified Communications-as-a-Service (UCaaS) market as an integrated communications environment that combines/unifies voice, video, and text communications, delivered through hosted, cloud, and managed services. In this study we focus on the conferencing and collaboration services.

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Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capab...

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25 Jul 2016  |  Asia Pacific

Industrial IoT Platform Market

Benefits for Industrial Operations

The manufacturing sector is going through an exciting time. Technology trends are changing the way consumers buy products. Manufacturers are keen to stay ahead and remain competitive as some are struggling to keep up. By connecting localized systems using sensors, managers can get a complete view of their plant and optimize operations. Implementing...

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This report assesses the billing mediation sector, provides a global market share analysis, and establishes a five-year forecast for the billing mediation market.

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This Stratecast report discusses the major challenges that the healthcare industry faces; how fitness trackers are both adding to the challenges and pointing toward solutions; and the benefits that are already accruing to those who are taking strides toward acquiring, managing, and leveraging data. It also discusses data privacy issues that must be...

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