Search results for '**' (59 products)

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08 Nov 2018  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023

Automation is Heading the Market for Disruption

The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

USD 8,000.00

USD 6,800.00 save 15 %

12 Sep 2017  |  Latin America

Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

USD 8,000.00

USD 6,000.00 save 25 %

21 Oct 2016  |  Asia Pacific

2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Solution Provider for Better Customer Experience

The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...

USD 10,000.00

USD 7,500.00 save 25 %

26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

USD 8,000.00

USD 6,000.00 save 25 %

24 Aug 2016  |  North America

2016 Buyers' Guide—On-premises UC Platforms for SMBs

A Deep Dive into Twelve Prominent Solutions

Not all customers, locations or users will move to cloud communications services. There are valid reasons to deploy UC solution on the customer premises. This Buyers' Guide overviews capabilities available with the flagship SMB platforms offered by North America's leading UC platform vendors. Details include: development direction, scale, performan...

USD 10,000.00

USD 7,500.00 save 25 %

26 Aug 2015  |  North America

2015 Europe Contact Center Outsourcing Buyers Guide

Negotiating a Changing Landscape

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 ...

USD 10,000.00

USD 7,500.00 save 25 %

15 Jul 2015  |  North America

Analysis of the Latin American Contact Center Outsourcing Services Market

Latin America Becomes More Competitive for Nearshoring

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...

USD 10,000.00

USD 7,500.00 save 25 %

26 Jun 2015  |  Europe

2015 EMEA Contact Center Systems Buyers Guide

Flexibility is the Key for Maintaining Relevance

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...

USD 10,000.00

USD 7,500.00 save 25 %

28 Apr 2015  |  Europe

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...

USD 10,000.00

USD 7,500.00 save 25 %

30 Dec 2014  |  Latin America

Strategic Analysis of the Brazilian Companies Investments in ICT

A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends

Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.

USD 7,500.00

USD 5,625.00 save 25 %

Showing 1-10 of 59