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01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
20 May 2019  |  Asia Pacific
Lack of In-house Cybersecurity Skills Drives MSS Adoption
Enterprises are looking to enhance their security posture through MSS solutions because of the expanding threat landscape, growing incidents of ransomware, increased adoption of IoT devices, and migration to the cloud. The increasing adoption of IoT devices has made the security landscape even more complex, and organizations need to deal with secur...
02 May 2019  |  Asia Pacific
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...
19 Apr 2019  |  Asia Pacific
The Demand for Cloud-based Sandboxing Drives Overall Market Growth.
The Network-based advanced malware analysis (NAMA) or sandboxing solution market maintained its strong growth momentum in 2017 due to the increasing needs for advanced malware detection and analysis in the wake of the rise of targeted attacks in the Asia-Pacific region. NAMA is an integral part of businesses’ holistic security strategies, which...
21 Nov 2018  |  Asia Pacific
Ransomware Attacks and Regulatory Compliance Drive the SCM Market
The overall Secure Content Management (SCM) market continued to grow positively by 6.9% on a Year-over-Year (YoY) basis. SCM technologies have evolved drastically over the last few years due to changes in the threat landscape associated with email and Web gateways. Businesses are increasingly focusing on protection against such risks through the us...
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08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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14 Aug 2018  |  Asia Pacific
Workflow Integration Expands Features and Functions of Video Codec
The enterprise video conferencing market is seeing increasing demand driven by a focus on simplification and lower-prices. End users were having higher expectation on meeting experience, which is also driving the innovation of video collaboration products. As video conferencing becomes an integral part of the digital transformation strategy, the us...
29 May 2018  |  Asia Pacific
Regulatory Compliance and Evolving Cyber Threats Drive Network Security Market Growth
As organizations begin to adopt new network architectures, such as private, public, and hybrid clouds for improved agility and business outcomes, securing these highly dynamic environments becomes more complex. Seamless integrated network security technologies to defense against evolving threats in the entire attack continuum are necessary to fill ...
09 May 2018  |  Asia Pacific
Moderate Growth is Expected, as Investment Will Shift from Core Application Segments
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...
15 Mar 2018  |  Asia Pacific
Increased Awareness of Benefits Accelerating Adoption Across Geographies
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...