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28 Apr 2015  |  Europe

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...

USD 10,000.00

USD 7,500.00 save 25 %

04 Feb 2015  |  Asia Pacific

Asia-Pacific WAN Optimization Controller Market H1 2013

The Increasing Prevelance of Internet Services Hindering the Market Growth

The Asia-Pacific (APAC) WAN Optimization Controller (WOC) market recorded a flat YoY, declining in H1 2013. On account of Internet and Internet-based applications, and with the Internet often considered the new WAN, the traditional WAN design was transformed,The demand for the technology was fairly low due to the weak business environment in the r...

USD 10,000.00

USD 7,500.00 save 25 %

04 Feb 2015  |  Asia Pacific

Asia-Pacific Network Security Market Q1 2014

Adoption of Intergrated Security Platforms Fueling the Market

The Asia-Pacific (APAC) Network Security market registered a flat growth of 3.5% on a YoY basis in Q1 2014, reaching a total market size of $531.4 million. The overall demand for network security from enterprises remained stable, driven by the increased concerns over the sophisticated threat landscape. Service provider verticals showed a strong YoY...

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USD 7,500.00 save 25 %

04 Feb 2015  |  Asia Pacific

Asia-Pacific WAN Optimization Controller Market H1 2014 Tracker

Increasing Demand for Virtualization and Cloud Services Driving the Market Growth

The Asia-Pacific WAN Optimization Controller Market experienced a slight drop in H1 2014 on a YoY basis, which could be attributed to the weak spending sentiment among enterprises in the region. The growing popularity of cost-effective high-speed Internet connection service could also be the key reason for enterprises to become more prudent in purc...

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USD 7,500.00 save 25 %

04 Feb 2015  |  Asia Pacific

Asia-Pacific Application Delivery Controller Market H1 2014 Tracker

Increasing adoption of Cloud Services Driving the Market Growth

The Asia-Pacific (APAC) Application Delivery Controller market experienced a slitght drop of 2.6% on a YoY basis in the first half of 2014. The decrease in the adoption of ADC solution could be attributed to the IT budget cutback among enterprises in the region. In addition, the buzz around newer technologies such as Software-Defined Networking (SD...

USD 10,000.00

USD 7,500.00 save 25 %

04 Feb 2015  |  Asia Pacific

Asia-Pacific Network Security Market Q2 2014 Tracker

Increasing Concerns Over Security Breaches Driving the Adoption of Network Security Solutions

The Asia-Pacific (APAC) Network Security market recorded a slight drop of 0.2% in Q2 2014 as compared with the previous year. The poor performance of the market was mainly due to the weak adoption in many countries in the region caused by the budget planing life cycle. Also, this may reflect the conservative sentiment among enterprises in adopting ...

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USD 7,500.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

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USD 7,500.00 save 25 %

20 Nov 2014  |  South Asia, Middle East & North Africa

The Managed Security Services (MSS) Market in the Gulf Cooperation Council (GCC) Countries

Hosted MSS and Cloud Services To Witness Strong Growth

The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...

USD 10,000.00

USD 7,500.00 save 25 %

10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

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USD 7,500.00 save 25 %

Showing 11-20 of 102