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26 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksOnline Travel Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the online travel industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1665. Companies b...

USD 10,000.00

USD 7,500.00 save 25 %

25 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksUtility Providers Industry

Assessing the Customer Contact Experience in the United States

The objective of this research service was to assess customer contact experiences in telephone-live agent and interactive voice response (IVR), e-mail, Web site chat with live agent, and Web site self-services. This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and custo...

USD 10,000.00

USD 7,500.00 save 25 %

11 Sep 2012  |  Africa

Data Centre Market in East Africa

Outsourcing Trend Unlocks New Opportunities

Kenya, Tanzania and Uganda's data centre markets are at their infancy stages, and they are viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the co...

USD 9,400.00

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11 Sep 2012  |  Asia Pacific

Social Media in Customer Care - Asia-Pacific View

Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective

This research service examines the use of social media and social networking as channels for customer contact in the Asia-Pacific region. Key discussions are centered on insights into market trends as well as business challenges, drivers, and restraints. The service highlights contact centers and customer relationship management (CRM) vendors in th...

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03 Sep 2012  |  North America

North American Contact Center Systems Market

Analytics to Lead the Way for Growth

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

USD 12,000.00

USD 9,000.00 save 25 %

20 Aug 2012  |  North America

Customer Contact Experience BenchmarksPC Manufacturers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1760. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

18 Jul 2012  |  Africa

Managed Services Market in Nigeria and Kenya

Exploring Opportunities for Service Providers

Nigeria and Kenya's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure ...

USD 9,400.00

USD 7,050.00 save 25 %

19 Jun 2012  |  Africa

Analysis of the Network Management Services Market in South Africa

Mapping the Opportunities in LAN and WAN Management Services

The network management services (NMS) market is made up of LAN and WAN outsourcing revenue. The network management services market is at a mature stage of growth, with the commoditization of LAN services and the decreasing prices of WAN. Regardless of this, outsourcing will become the preferred business model because of the cost efficiencies and si...

USD 9,400.00

USD 7,050.00 save 25 %

12 Jun 2012  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 le...

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04 May 2012  |  Africa

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

Identifying Specific Opportunities Within the Two Sectors

The aim of this research service is to strategically analyse the South African business process outsourcing and contact centre market. It provides the current and future size of the market. The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associa...

USD 9,500.00

USD 7,125.00 save 25 %

Showing 51-60 of 102