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09 Nov 2011  |  Africa

Data Center Market in South Africa

The South African Data Centre Market is Expected to Grow

Data centres are essential to modern organisations. The data loads worldwide are forever increasing, and that trend is set to continue. The uptake of data centre services is therefore forecast to be high over the next six years with the growing competition between service providers. This study provides an overview of data centre services in South A...

USD 9,400.00

USD 7,050.00 save 25 %

29 Jun 2011  |  North America

North American Contact Center Systems Market

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

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02 May 2011  |  Latin America

Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each of the local markets and those provided from these countries to others overseas. The study shows the data for outsourcing offshore services alone...

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This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore exclud...

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This study covers the state of the Asia Pacific Security Information and Event Management, examining drivers and restraints for growth, distribution, technology, demand and geographical trends. Following from these, market growth for regional and market segments are forecasted. In addition, an in-depth analysis of the competitive situation includin...

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The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed dow...

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Managed services have encouraged growth within the IT market, which is in a recovery phase after the global recession, as it provides client companies with cost effective strategies to realise business value. As South African businesses are becoming increasingly dispersed, network management services (NMS) are often one of the first areas to be out...

USD 9,400.00

USD 7,050.00 save 25 %

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excludi...

USD 10,000.00

USD 7,500.00 save 25 %

The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country....

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This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It reports the number of contact centers, agent seats and agents in these markets in CY2009. This research service contains the Executive Summary and the APAC Chapter of the Contact Center...

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Showing 71-80 of 102