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02 Dec 2019  |  North America

The Future Growth Prospects of Fastly After Its IPO in 2019

The Challenge Over the Next Five Years Will Be Scaling Its Network, Revenue and Customer Base

Fastly has the potential to become a $500M company in 3 years and hit $1.5B in revenue within 10 years, while also increasing margins in the 70% range. All of the market trends and data points to a big growth opportunity for companies like Fastly over the next few years as more customers demand greater flexibility and better performance across thei...

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02 Dec 2019  |  North America

Adobe’s Partnership with Veriskope Revives AMS and RTMP SDK

AMS and RTMP Were Products That Were Ahead of Their Time and are Headed For a Revival

With interactive video and communication the core part of services such as Twitch, eSports and online betting, Adobe Media Server and RTMP may be headed for a revival. Following an agreement with Adobe, a company called Veriskope plans to sell, support, upgrade, and enhance the Adobe Media Server (AMS), the RTMP SDK and several related video produc...

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02 Dec 2019  |  North America

YouTube Continues Its Impressive Growth Momentum in 2019

YouTube Reaches More 18-49 year Olds in an Average Week Than All Cable TV Networks Combined

YouTube has the highest share in reach and watch time among all ad supported OTT platforms. According to Nielsen, more than half of 18- to 49-year-olds in the US are either light viewers of TV or do not subscribe at all. Over 90% of these people watch YouTube. Watch time of YouTube on television screens alone tops 250 million hours per day. YouTube...

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19 Nov 2019  |  North America

English Proficiency is the New Black

The BPO Nearshore Growth Accelerator

This Frost & Sullivan Market Insight presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies: Alorica,...

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21 Aug 2019  |  North America

Companies to Watch in Customer Contact, North America, 2019

Technology Providers of Note in an Expanding Customer Service Ecosystem

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, in...

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05 Jul 2019  |  North America

North American Mobile Forms Market, 2019

New Strategies, Target Markets, and Growth Potential

This study examines the North American standalone mobile forms market. Leading providers are profiled. In addition, market trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Mobile digital forms remain a key entry point for companies that want to embark on the digita...

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11 Jun 2019  |  North America

BPO Company Culture, 2019

THE Driver for Customer Experience Excellence

This Market Insight will explore how large Business Process Outsourcers (BPOs) have created company cultures that have become a driver for customer experience (CX) excellence across global markets. Much more than a company call for donating to a favorite charity, it’s about employee volunteerism, feeding children, caring for the environment, day...

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30 Apr 2019  |  North America

North American Enterprise BYOD Solutions Market, 2019

Customer Demands, Market Leaders and Growth Opportunities

This study examines the North American Enterprise BYOD solutions market. Key wireless carrier providers are profiled. Trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Relevant results from the 2018 Frost & Sullivan Mobile Business Solutions Survey of U.S. and Canadia...

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18 Mar 2019  |  North America

Global Internet of Things Policies, 2018

Innovative Benchmarking Index for 11 IoT Markets—ASEAN Countries Must Harmonize Their Data Privacy, Cross-Border Transfer, and Security Protocols or Risk Being Left Behind Global Competitors

The Internet of Things (IoT) has been introduced to solve a variety of business challenges faced by enterprises in the following categories: 1) visibility and insights, 2) optimization of business processes, 3) tracking of assets, 4) monitoring of assets and environment, 5) improved customer engagement, 6) enabling new services, 7) enabling new bus...

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21 Feb 2019  |  North America

North American Mobile Asset Management Market, 2019

Evolving Needs, New Solutions, and Growth Opportunities for Providers

This study examines strategies, participants, and growth opportunities in the North American mobile asset management market. Mobile asset management offerings are defined as solutions that use wireless tracking devices and cellular, location, and sensor technologies to remotely locate and monitor moveable assets that are outside of a company's fou...

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Showing 21-30 of 261