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10 Dec 2013  |  Global

Hosted Unified Communications (UC) Market in IndiaFiscal Year 2013

Telecom Policy Change is Expected to Bring Adoption Gains

Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (...

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06 Dec 2013  |  North America

Beyond SOHO: The Future of Work

 

This report will look at the future of professional work. It will discuss the real reason that professionals work at all, and it will examine some of the transformational technologies that are, even now, being introduced into the workplace: technologies that will transform work, simplify lives, and meld personal and professional time into a continu...

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05 Dec 2013  |  North America

Nudging the Network toward Self-optimization

 

This report will examine the various forms SON might take, as well as CSPs concerns and drivers for SON. It will also cover some of the approaches appearing in the market today; and, finally, offer Stratecasts analysis on where SON is headed.

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This Report analyzes the key business drivers that are shaping the global billing mediation market, and looks at the trends within that market.

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03 Dec 2013  |  North America

The Rise of Cloud-based Omni-Channel Customer Contact

Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The di...

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03 Dec 2013  |  North America

Opportunities in a Mature Contact Center Market

Growth in Hosted ACD, Chat, and Integration with UC Systems

Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attra...

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28 Nov 2013  |  Asia Pacific

Analysis of Asia-Pacific Managed Security Services (MSS) Market, 2012

Growing Demand for Professional Security Services Drives the Market

The Asia-Pacific managed security services (MSS) market continued to gain greater momentum in 2012. A growing number of enterprises were looking at the professional security services to protect their network infrastructure. Getting more mature about IT security and becoming aware of the benefits of security services models in gaining operational fl...

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27 Nov 2013  |  Latin America

Analysis of the Latin American Managed Security Services Market

Increased Spying and the Complexity of Attacks Drive Security Investment

The managed security services market in Latin America, particularly in the Southern Cone, has not yet reached maturity and is in an incipient phase compared to developed countries. Competing in this segment is an important challenge for service providers. Innovative devices and platforms are increasing, and new participants are entering the market....

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While it has never been easy to flawlessly design and deliver networked services, tools have evolved along with service complexity to make the process smoother and more accurate. This report tells the story of how Sprint teamed with its requirements-to-order software solutions partner, Netformx, and transformed from a company with 10 percent of its...

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