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In this SPIE, we take a look at the state of shadow IT in companies worldwide. We reveal some surprising results from the Stratecast survey of IT and Line of Business (LoB) employees. Finally, we offer tips to security, cloud, and managed services providers to help enterprises start addressing the risks associated with shadow IT in their own compan...

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31 Oct 2013  |  Global

Analysis of the Global Mobile Endpoint Protection Market

Mass Smartphone Adoption Increases Risk and Drives Demand for Innovative Security Products

The mobile security challenge is complex and multi-faceted. Mobile devices can be infected by malicious software called malware, enabling hackers to gain access or control. Mobile applications (simply called apps) on the device can perform unwanted, high-risk actions. Sensitive data stored on the device can also be lost or stolen. This study focu...

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31 Oct 2013  |  North America

Collaborating to Improve the Customer Experience

Customer Collaboration is Emerging as an Effective Customer Sales and Support Tool

Customer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center agents to bring in knowledgeable colleagues and subject matter experts (SMEs) into the convers...

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31 Oct 2013  |  North America

U.S. Wavelength Services Market Forecasts, 2013

 

This research study covers the U.S. market for wavelength services through the period 2012 to 2017. The analysis in the study is segmented by retail (sales to enterprises) versus wholesale (sales to service providers) revenues; and percentage breakouts of revenues by native versus Ethernet over Waves speeds.

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This report focuses on trends from the North American quarterly trackers.

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28 Oct 2013  |  Asia Pacific

Asia-Pacific Secure Content Management Market CY2012

Stable Growth is Anticipated in the email and Web Security Segments

The Asia-Pacific Secure Content Management (SCM) market continued to perform well during 2012, posting a healthy YoY growth of 13.7 percent, despite economic uncertainties posting negative impact on regional enterprises. The spending sentiment on email and Web security technologies remained high across enterprises, and it is set to continue in the ...

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In this SPIE, we evaluate the market trends driving the emergence of network-enabled cloud, with a special focus on AT&Ts partnership strategy to position itself as a cloud providers cloud provider.

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25 Oct 2013  |  North America

Analysis of the North America Managed Security Services Market

Positioned for Growth in a Time of Uncertainty

Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...

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24 Oct 2013  |  Europe

Data-driven Utilities

Business Intelligence and Analytics to become the Top Investment Area for Energy Companies

Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...

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22 Oct 2013  |  Europe

EMEA Contact Centre Systems Market

Analytics Leads the Way for Growth in a Challenging Market

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

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