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28 Dec 2016  |  North America

The North American Enterprise Mobility Management (EMM) Market

Managing and Securing Today's Explosion of Data and Devices

The North American EMM market is in a state of flux, rapidly evolving from standalone mobile device management (MDM) and now transitioning into an expansive unified endpoint management (UEM) experience that also encompasses desktop computers, wearables, and select smart IoT (Internet of Things) devices. How providers manage this evolution will impa...

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26 Dec 2016  |  Africa

Smart Cities of Africa, Forecast to 2030

Analysis of the Development of Greenfield and Brownfield Smart Cities Across Africa, According to Initiatives Based on 8 Frost & Sullivan Smart City P

This study focuses on giving an in-depth overview of the profiled cities, according to the development of initiatives aligned to the 8 Smart City parameters. These parameters include: • Smart Government • Smart Citizens • Smart Energy • Smart Mobility • Smart Healthcare • Smart Infrastructure • Smart Buildings • Smart Technology Le...

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22 Dec 2016  |  Africa

Smart Cities of West Africa, Forecast to 2030

Analysis of the Development of Greenfield and Brownfield Smart Cities Across Africa, According to Initiatives Based on 8 Frost & Sullivan Smart City P

This study focuses on giving an in-depth overview of the profiled cities, according to the development of initiatives aligned to 8 Smart City parameters. These parameters include: • Smart Government • Smart Citizens • Smart Energy • Smart Mobility • Smart Healthcare • Smart Infrastructure • Smart Buildings • Smart Technology Leadin...

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20 Dec 2016  |  North America

North American Cellular Carrier Overview for the Internet of Things, 2016

The Role of Carriers Evolves from Connectivity Providers to Supporting Solution Providers in Larger IoT Ecosystems

The Internet of Things (IoT) market landscape has changed significantly over the past 2 years. Since the transition from machine-to-machine (M2M), the focus has changed from connecting devices to building an ecosystem to manage devices, derive actionable data, and use this data to make decisions, all while protecting data from point of capture to p...

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15 Dec 2016  |  North America

Virtual Assistant Invasion—Will They Take Over the Contact Center

Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care

Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative f...

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15 Dec 2016  |  Africa

Future Smart Cities of Southern Africa

Analysing the Potential for Smart City Development Across Southern Africa as per Initiatives Based on Eight Frost & Sullivan Smart City Parameters

The Future Smart Cities of Southern Africa research service focuses on providing an in-depth overview of the profiled cities, according to the development of initiatives aligned to the eight Smart City parameters. These parameters include: • Smart Government • Smart Citizens • Smart Energy • Smart Mobility • Smart Healthcare • Sma...

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14 Dec 2016  |  Africa

East African Smart Cities, Forecast to 2030

Highlights the Potential for the Development of Smart Cities Across Africa According to Initiatives Based on the 8 Frost & Sullivan Smart City Paramet

Research Scope: greenfield cities, brownfield cities, and smart hubs in East Africa. This research service focuses on the development of smart cities in East Africa and provides an in-depth overview of a few profiled cities. It evaluates smart cities like Nairobi and Konza Tech City in Kenya and Kigali in Rwanda according to the development of init...

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17 Nov 2016  |  South Asia, Middle East & North Africa

Commoditization of Indian IT Services—Is Cloud an Opportunity for IT OEMs?

Affordable Infrastructure—the Key to the Growth of Cloud in India

As the number of managed service providers increases and as their offerings are commoditized, IT service providers will move to cloud solutions to bring in new offerings. Cloud solutions are now more than mere support solutions; they impact businesses directly and create new opportunities for growth. OEMs have identified the key areas of impact and...

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11 Nov 2016  |  South Asia, Middle East & North Africa

A Country & Industry Analysis—Sri Lanka Information Technologies (IT), 2016

Low Computer Penetration and Burgeoning Skilled Workforce to Provide a Boost to the IT Sector

With a mere 5% penetration of personal computers and a fast growing talent pool of English speaking workers with sophisticated technical skills, Sri Lanka is emerging as a prime destination for IT and IT outsourcing services. Sri Lanka also enjoys the advantage of a superior business environment and infrastructure over most other low cost emerging ...

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10 Nov 2016  |  North America

Enhancing Omnichannel Agent Productivity

Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

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